DENVER, Nov 28, 2001 /PRNewswire via COMTEX/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global provider of customer relationship management
(CRM) services and solutions, today announced that TeleTech's operations in Asia
Pacific have signed a multi-year agreement with Telstra, Australia's leading
telecommunications company, to provide a range of customer services for
MobileNet, Telstra's national mobile and wireless network.
Under terms of the agreement, TeleTech will provide customer care, sales,
service, billing and live messaging for Telstra's mobile and wireless products
and services.
TeleTech will provide a facilities management solution whereby the 24x7
operation will be managed by TeleTech, in a Telstra-owned center located in Moe,
La Trobe Valley, Victoria, Australia. TeleTech will manage over 400 staff
recruited from regional Victoria. The program will commence in November with
over 100 professional staff and is expected to ramp over the next six months.
"We are delighted to extend our relationship with Telstra in assisting them to
provide consistently high levels of service to their MobileNet customers," said
Dwin Tucker, Chief Executive Officer of TeleTech Australia. "This is a
significant win for TeleTech Australia and firmly positions us as the largest
call center provider in the region as we are twice the size of our nearest
competitor. A significant reason for our continued success is our proven ability
to launch and manage large-scale CRM solutions on behalf of our clients."
"At Telstra, we consider TeleTech to be a proven leader in CRM solutions, as
well as a highly reputable employer in Australia," said Louis Dupe, Head of
Customer Management, Telstra OnAir. "Our existing five-year relationship with
TeleTech on a number of other important Telstra programs, gave us strong
confidence in TeleTech's ability to launch, manage and continuously improve
another critical Telstra service."
TeleTech's operations in Asia Pacific are headquartered in Sydney, Australia,
with sites in Melbourne, Canberra, Newcastle, Auckland, Hong Kong and Singapore,
and currently employs more than 3,000 people. In 2000, TeleTech was named the
'Tenth Best Employer to Work For' in Australia in a survey conducted jointly by
Hewitt Associates, The Australian Graduate School of Management, The Sydney
Morning Herald and The Age.
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated customer
relationship management solutions (CRM) for global organizations predominantly
in the communications, financial services, technology, government and
transportation industries. TeleTech has operations in twelve countries which
include Argentina, Australia, Brazil, Canada, China, Ireland, Mexico, New
Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM capabilities
including B2B electronic channel management and database management, help
companies inform, acquire, serve, grow and retain their customers throughout the
entire relationship lifecycle. TeleTech integrates a full spectrum of voice and
Internet communications, including e-mail response, "chat" and extensive Web
co-browsing capabilities. Information regarding TeleTech Holdings can be found
on the Worldwide Web at http://www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. In accordance with the Private
Securities Litigation Reform Act of 1995, following are important factors that
could cause TeleTech's actual results to differ materially from those expressed
or implied by such forward-looking statements: including TeleTech's ability to
predict future revenue and associated costs, lower than anticipated customer
interaction center capacity utilization; the loss or delay in implementation of
a customer management program; TeleTech's ability to build-out facilities in a
timely and economic manner; greater than anticipated competition from new
entrants into the customer care market, causing increased price competition or
loss of clients; the loss of one or more significant clients; higher than
anticipated start-up costs associated with new business opportunities and
ventures; as well as the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of the
products and services of TeleTech's clients. Readers are encouraged to review
TeleTech's 2000 Annual Report on Form 10-K, first, second and third quarter 2001
Form 10-Qs, and other publicly filed documents which describe other important
factors that may impact TeleTech's business, results of operations and financial
condition. TeleTech undertakes no obligation to update its forward-looking
statements after the date of this release.
SOURCE TeleTech Holdings, Inc.
CONTACT: Karen Breen, +1-303-397-8592, Karen.breen@teletech.com, or Dan
Campbell, Investor Relations, +1-303-397-8634, Dan.campbell@teletech.com, both
of TeleTech Holdings, Inc.
