TeleTech Announces Authorization for Stock Repurchase Program

DENVER, Sept. 17 /PRNewswire/ -- TeleTech Holdings, Inc., (Nasdaq: TTEC), a leading global provider of customer relationship management (CRM) services and solutions today announced that in light of recent events and near-term uncertainty in financial markets, its board of directors has authorized a stock repurchase program of up to 10 percent of its common stock outstanding.

"We have tremendous belief in the long-term value of our franchise and in the resiliency of our financial markets," said Ken Tuchman, chairman and CEO of TeleTech Holdings. "We will continue to monitor the ongoing trading patterns of our stock and repurchase shares as and if appropriate based on market conditions."

The share repurchase is pursuant to and in accordance with the Securities and Exchange Commission's September 14, 2001 Emergency Order Pursuant to Section 12(k)(2) of the Securities and Exchange Act of 1934 Taking Temporary Action to Respond to Market Developments.

Any purchases under TeleTech's stock repurchase program may be made, from time-to-time, in the open market, through block trades or otherwise. Depending on market conditions and other factors, these purchases may be commenced or suspended at any time or from time-to-time without prior notice. As of September 17, 2001, TeleTech has approximately 77 million shares outstanding.

TeleTech Profile

Founded in 1982, TeleTech is the leading provider of integrated customer relationship management solutions (CRM) for global organizations predominantly in the communications, financial services, technology, government and transportation industries. TeleTech has operations in twelve countries including Argentina, Australia, Brazil, Canada, China, Northern Ireland, Mexico, New Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM capabilities including B2B electronic channel management and database management, help companies inform, acquire, serve, grow and retain their customers throughout the entire relationship lifecycle. TeleTech integrates a full spectrum of voice and Internet communications, including e-mail response, "chat" and extensive Web co-browsing capabilities. Information regarding TeleTech Holdings can be found on the Worldwide Web at http://www.teletech.com.

FORWARD LOOKING STATEMENTS

All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements. Such differences could be caused by a number of factors, including, but not limited to: the uncertainty of the company's ability to purchase shares of its common stock pursuant to the Board's authorization; the uncertainty of the effect of any share repurchases upon the company and its shareholders; changes in economic, political or regulatory environments; or changes in competition. Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K, first and second quarter 2001 Form 10-Qs, and other publicly filed documents which describe other important factors that may impact TeleTech's business, results of operations and financial condition. TeleTech undertakes no obligation to update its forward-looking statements after the date of this release.

For further information, please contact: Investor Relations, Karen Breen, +1-303-397-8592, Karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634, Dan.campbell@teletech.com, both of TeleTech Holdings, Inc.

SOURCE TeleTech Holdings, Inc.

CONTACT: Investor Relations, Karen Breen, +1-303-397-8592, Karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634, Dan.campbell@teletech.com, both of TeleTech Holdings, Inc./