SAN DIEGO, Calif., Jan. 25 /PRNewswire/ -- Newgen Results Corporation (a
wholly owned subsidiary of TeleTech Holdings, Inc.) (Nasdaq: TTEC) today named
Bill Klehm as the company's vice president of sales and marketing. Klehm will
direct all sales and marketing activities, including consolidation of sales
and marketing functions, managing sales initiatives and overseeing region and
district sales managers. Newgen is a leading provider of online solutions and
B2B enterprise channel management services targeted to automobile dealers and
manufacturers.
Prior to joining Newgen, Klehm was the president of Visteon Climate
Control Systems, Ltd. (VCCS), a business unit of Visteon Corporation, the
world's second largest automotive parts manufacturer. Klehm oversaw VCCS's
day-to-day operations and was responsible for directing the company's
business, which more than doubled in sales during his two years at the helm.
Prior to being named president of VCCS in January 1999, Klehm served as
programs development manager for Visteon Global Aftermarket Operations. He
joined Ford Motor Company in 1985 and held a variety of posts within the Ford
Customer Service Division, including several marketing positions, office
operations manager of the Detroit Region and parts and service zone manager
for the New Orleans market.
Klehm earned his bachelor's degree in marketing and management from
Northwood University in Midland, Mich.
"Bill's sales, marketing and operational experience and extensive
knowledge of the industry make him a valuable resource to the Newgen team,"
said Gerald Benowitz, president and CEO, Newgen. "Newgen is solidifying its
position as a leading provider of database management and personalized direct
marketing services. Bill will be a key contributor in leading Newgen's future
growth."
Newgen is also announcing the appointment of Ian Steyn to the position of
vice president of global business development, automotive. Steyn has been an
executive within Newgen for the last six years, most recently in the position
of vice president of sales. Prior to joining Newgen, Ian owned and operated
several automobile dealerships in Colorado and Montana.
Ian will be responsible for the acceleration of the growth of Newgen
through international expansion and development of strategic relationships
within the automotive industry. He will also lead the effort to leverage the
capabilities of Newgen, TeleTech and Percepta, TeleTech's joint venture with
The Ford Motor Company, in satisfying the needs of the industry.
About Newgen Results Corporation
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with expert service
department operations to deliver highly targeted and customized solutions to
automotive dealers and manufacturers. Newgen currently supports more than
5,000 auto dealerships nationwide and maintains relationships with leading
automotive companies and dealers groups including Audi, BMW, Ford, General
Motors, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen, Volvo,
plus AutoNation and CarMax Auto Superstores. For more information, call
800-7NEWGEN or visit http://www.ngresults.com. TeleTech, which acquired Newgen in
2000, is one of the largest and fastest-growing global providers of customer
management and B2B infrastructure services.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K and Quarterly Reports on Form 10-Q, for first, second and third
quarters 2000, which describe other important factors that may impact
TeleTech's business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
CONTACT: Elizabeth Johnson, Media Relations, 303-813-4229,
elizabethjohnson@teletech.com, or Erika Barnes, Investor Relations,
720-947-6390, erikabarnes@teletech.com, both of TeleTech Holdings, Inc., for
Newgen Results Corporation/
