SAN DIEGO, March 12 /PRNewswire/ -- Newgen Results Corporation (a
wholly-owned subsidiary of TeleTech Holdings, Inc.) (Nasdaq: TTEC) today
announced a two-year agreement with Hyundai Auto Canada to provide customized
customer relationship management (CRM) services to more than 149 Hyundai
dealers in Canada. Newgen combines marketing and customer retention with
expert service department operations to deliver highly targeted and customized
solutions to automotive dealers and manufacturers.
"This endorsement demonstrates Hyundai Auto Canada's commitment to
elevating customer experience to new levels," said Jerry Benowitz, Newgen
chairman, president and CEO. "We are pleased to leverage our expertise to
help ensure the continued growth of the Hyundai enterprise in Canada."
Under the terms of the agreement, Newgen will manage Hyundai's customer
acquisition, retention and loyalty programs throughout the entire customer
lifecycle. Through Newgen, Hyundai customers will receive special service
reminders, promotions and other resources and have access to a wide array of
information services.
"We believe brand loyalty and customer retention is earned by providing
excellent products and excellent service," said Rob Lunn, customer relations
manager, Hyundai Auto Canada. "Newgen's sophisticated data collection and
mining, campaign management capabilities and its thorough follow-up from
professionals who will represent Hyundai Auto Canada will enhance our customer
relationships. We're confident that this approach will earn the customer
loyalty that our products deserve."
About Hyundai Auto Canada
Hyundai Auto Canada has firmly established itself as a major player in the
Canadian Automotive marketplace. The company introduced the Santa Fe, a new
entrant in the compact SUV segment, and the XG300, its all new near-luxury
vehicle to fuel the fire which will push Hyundai to even greater heights in
the future. Hyundai Auto Canada, located in Markham, Ontario, distributes and
sells the Accent, Elantra sedan, Tiburon sports coupe, Sonata, Santa Fe, and
XG300 through its 149 dealers across Canada.
About Newgen Results Corporation
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with expert service
department operations to deliver highly targeted and customized solutions to
automotive dealers and manufacturers. Newgen currently supports approximately
5,000 auto dealerships nationwide and maintains relationships with leading
automotive companies and dealers groups including Audi, BMW, Ford, General
Motors, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen, Volvo,
plus AutoNation and CarMax Auto Superstores. For more information, call
800-7NEWGEN or visit www.ngresults.com. TeleTech, which acquired Newgen in
2000, is a global provider of customer management and leading solutions.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
future revenues and associated costs, as well as the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the Company's clients' products and services.
Readers are encouraged to review TeleTech's 1999 Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q, for first, second and third quarters 2000, and
other publicly filed documents which describe other important factors that may
impact TeleTech's business, results of operations and financial condition.
TeleTech undertakes no obligation to update its forward-looking statements
after the date of this release.
SOURCE TeleTech Holdings, Inc.
CONTACT: Elizabeth Johnson, Media Relations, 303-813-4229,
elizabethjohnson@teletech.com, or Erika Barnes, Investor Relations,
720-947-6390, erikabarnes@teletech.com, both of TeleTech Holdings, Inc./
