TIMMINS, Ontario, Oct. 30 /PRNewswire/ -- TeleTech Holdings, Inc.
(Nasdaq:
TTEC), the fastest-growing global provider of customer management and
B2B infrastructure services, today announced plans to develop an
Internet-enabled, multi-channel customer interaction centre (CIC) in Timmins,
Ontario. The Timmins CIC will be TeleTech's seventh facility in Canada,
expanding the company's international reach and ability to service Global 1000
companies.
TeleTech plans to create a 40,000 square-foot facility that will employ
approximately 400 people during its first year of operations from Timmins and
the surrounding areas. Most of the employees will function as
eCustomerReps(TM), which leverage TeleTech's multi-channel capabilities to
inform, acquire, serve and retain customers of the Global 1000 companies that
TeleTech serves.
"The support we received from the Timmins community was the key factor in
our decision to locate our newest CIC here," remarked Tom Loberto, President,
TeleTech Canada. "Also, Timmins has a motivated, educated labor pool and
excellent communications infrastructure, which will provide us with the
resources we need to make this CIC successful."
All levels of government have supported TeleTech's expansion into Timmins
and worked closely with the company to plan the Timmins CIC. "We are pleased
to invite a global, high-tech company such as TeleTech into the city of
Timmins," said Victor M. Power, mayor, City of Timmins. "The presence of an
international high-tech company will offer our citizens an opportunity to
become part of a world-class operation, and it will provide significant
computer training and education. We look forward to a long-standing,
productive relationship with TeleTech."
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech has
operations in ten countries which include Argentina, Australia, Brazil,
Canada, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S.
TeleTech's eCRM capabilities, including B2B electronic channel management and
database management, help companies inform, acquire, service, grow and retain
their customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 42 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures such as enhansiv; TeleTech's
ability to predict the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of
the Company's clients' products and services. Readers are encouraged to
review TeleTech's 1999 Annual Report on Form 10-K , Quarterly Reports on Form
10-Q, for first and second quarters 2000, and other publicly filed documents
which describe other important factors that may impact TeleTech's business,
results of operations and financial condition. TeleTech undertakes no
obligation to update its forward looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
Company News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Elizabeth Johnson, Media Relations of TeleTech Holdings,
Inc., 303-813-4229, elizabethjohnson@teletech.com; or Tom
Loberto, President of TeleTech, Canada, 416-228-7503; or Victor
M. Power, Mayor, City of Timmins, 705-264-1331, ext. 306
