DENVER, Aug. 24 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC),
the leading global provider of eCommerce-enabling customer interaction
management (eCRM), today announced plans to develop an Internet-enabled,
multi-channel Customer Interaction Center (CIC) in North Belfast, Northern
Ireland. The Belfast CIC broadens TeleTech's international expansion efforts,
while enabling it to serve its Global 1000 clients in Europe.
Working with Sir Reg Empey, MLA, Minister for Enterprise Trade and
Investment, and the Industrial Development Board (IDB) for Northern Ireland,
TeleTech would hire, train and employ approximately 900 people in North
Belfast. The new employees will leverage the CIC's multi-channel capabilities
to inform, acquire, serve and retain customers of TeleTech's worldwide-base of
"One of TeleTech's key growth strategies is international expansion," said
Scott Thompson, chief executive officer and president, TeleTech Holdings, Inc.
"We are actively adding capabilities around the world to better serve our
Global 1000 clients, which significantly contributes to revenue growth.
Today's announcement is exciting to us because it is the beginning of a series
of moves into Europe and Asia."
TeleTech's decision to locate the CIC in North Belfast was based on the
area's educated, motivated and available labor pool, and the extensive digital
telecommunications infrastructure that currently exists. Working with IDB,
TeleTech plans to allocate 150 positions to the Board's New Deal program -- a
job program for the long-term unemployed.
"Overall, TeleTech will provide significant opportunities for people
throughout the area to gain expertise in eCommerce technology, which is
already shaping the way business is being done throughout the world,"
commented Sir Reg. "TeleTech is a tremendously impressive company and a
world-leader in customer care solutions for high-profile companies around the
globe. I am delighted that is has chosen an area of particularly
high-unemployment in Belfast and that the center with have a strong eCommerce
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech
operates 15,300 Internet-enabled customer interaction center workstations and
employs more than 19,300 people in nine countries. TeleTech's eCRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 35 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-
infrastructure service deployment with premier quality e-customer relationship
management to assure our clients/partners unparalleled success in acquiring,
retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: TeleTech's
ability to reach definitive agreements to acquire and develop the CIC property
in North Belfast; greater than anticipated costs related thereto; political
risks associated with operating in foreign countries; lower than anticipated
customer interaction center capacity utilization; the loss or delay in
implementation of a customer management program; TeleTech's ability to build-
out facilities in a timely and economic manner; greater than anticipated
competition from new entrants into the customer care market, causing increased
price competition or loss of clients; the loss of one or more significant
clients; higher than anticipated start-up costs associated with new business
opportunities; TeleTech's ability to predict the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the Company's clients' products and services.
Readers are encouraged to review TeleTech's 1999 Annual Report on Form 10-K
and Quarterly Reports on Form 10-Q, for first and second quarters 2000, which
describe other important factors that may impact TeleTech's business, results
of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
Company News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
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