NORTHBAY, Ontario, Aug. 25 /PRNewswire/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC) the leading global provider of eCommerce-enabling customer
management solutions, (eCRM) today announced plans for a new state-of-the-art
Customer Interaction Center (CIC) in North Bay, Ontario. The new facility,
which will employ approximately 500 people in its first year of operation, is
expected to open in the fall of 2000.
TeleTech's North Bay employees will provide eCRM solutions such as inbound
sales, technical support and order processing via the telephone and Internet
for its Global 1000 companies. The facility will incorporate cutting-edge
desktop technology and TeleTech's expertise in training techniques and
customer care solutions, ensuring optimum customer satisfaction as well as
employee and system performance.
"I am pleased to welcome TeleTech to North Bay and look forward to the
positive impact the facility will have on our region's economy," said Mike
Harris, premier of Ontario. "We see this facility as an indication of the
growth and prosperity to come for both North Bay and TeleTech."
"This is a great day for North Bay," remarked Mayor of North Bay, Jack
Burrows. "These are the kind of jobs that North Bay needs to keep its young
people at home and to attract people who have left North Bay to return."
TeleTech, North Bay employees will consist primarily of eCustomer
Representatives(TM), training and site managers, facilities and operations
personnel. The North Bay facility will be located in 25,000 square feet of
space in the Nipissing Mall. TeleTech North Bay also has plans to pursue
expansion of this facility in the future.
"TeleTech offers employees an attractive combination of benefits, training
and the opportunity to work in an enriching and high tech environment," said
Tom Loberto, president of TeleTech's Canadian division. "North Bay's labor
pool of enthusiastic and educated citizens, and the cooperation and support
given us by the local business community and government, make conditions
optimal for long-term success for both TeleTech and the city of North Bay."
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech
operates 15,300 Internet-enabled customer interaction center workstations and
employs more than 19,300 people in nine countries. TeleTech's eCRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 35 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients/partners unparalleled success in
acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: There can be no
assurance that TeleTech will be able to maintain or accelerate its growth
rate, or maintain its profitability. TeleTech's agreements with its clients
generally do not assure that TeleTech will generate a specific level of
revenue, do not designate TeleTech as the client's exclusive service provider,
and are terminable by the clients on relatively short notice. The loss of one
or more of its significant clients, or the loss or delay in implementation of
a large customer management program, could cause quarterly variations in
TeleTech's revenues. There also can be no assurance that TeleTech can
build-out facilities in a timely and economic manner. TeleTech's
profitability is significantly influenced by its customer interaction center
capacity utilization and TeleTech may experience excess peak period capacity
when it opens new or expands an existing customer interaction center or
terminates or completes a large client program. Readers are encouraged to
review TeleTech's 1999 Annual Report on Form 10-K and 2000 Quarterly Reports
on Form 10-Q for the first quarter and second quarters 2000, which describe
other important factors that may impact TeleTech's business, results of
operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
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or fax, 800-758-5804, ext. 107907
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, or Kirsten Hamling, Investor
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, both of
TeleTech Holdings, Inc.