DENVER, Oct. 30 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq:
TTEC),
the fastest growing global provider of customer management and B2B
infrastructure services, announced today that Larry Kessler has been promoted
to chief operating officer (COO). Kessler's appointment as COO ensures that
TeleTech's high- growth strategic initiatives, such as its focus on
globalization, verticalization and the insource market are unified under his
leadership across the entire organization.
TeleTech's strategy has evolved from providing traditional outsourcing
services to a more comprehensive eCRM solution, with primary focus on global
expansion, solutions for key vertical markets such as the financial services
and telecommunications and transportation industries, as well as the insource
marketplace. Kessler's responsibility as COO will drive this new strategy
within TeleTech and ensure that the company is cooperatively developing
processes and solutions that complement this new direction. Kessler will
oversee the functional areas of TeleTech's sales, marketing, strategic
alliances, operations and technology functions for both domestic and
international operations.
"Larry's contribution to TeleTech's sales and marketing efforts has been
immeasurable, so I'm pleased that he'll manage a larger part of the company,"
said Scott Thompson, president and chief executive officer, TeleTech Holdings,
Inc. "Under his leadership, TeleTech's clients have tripled and the marketing
team has focused on developing solutions for our key vertical markets. Also,
his experience in international business provides us with a significant
resource as we continue to grow our global presence. Our focus as a company
has clearly changed, and Larry will help manage the processes so we can
continue to execute on our successful and aggressive growth strategy."
"TeleTech is primed to garner an even larger piece of eCRM marketshare and
I'm excited about the opportunity to be part of the team that takes this
company to the next level," said Kessler. "Given our latest strategic
initiatives, the need to provide our clients with seamless, end-to-end
solutions and worldwide operations is more evident than ever before. By
consolidating several functions under one umbrella, all the client-facing
functions can work together closely, which ultimately adds more value to our
clients."
Kessler formerly served as TeleTech's executive vice-president of
worldwide sales and marketing. Kessler has more than 25 years of global
high-tech management experience. Prior to joining TeleTech in April, 2000, he
managed a global software services company, Cybernettek, which he founded in
1998. Kessler was also president and general manager of VeriFone's
Asia-Pacific operations, a Hewlett-Packard company. He has also held various
positions at Tandem Computers, including vice-president and general manager,
Asia-Pacific. Additionally, Kessler has an extensive financial background,
which includes more than 18 years with IBM in financial management positions.
Kessler holds a Bachelor of Science degree in business management from
Marist University and an Executive Master's degree in Business Administration
from Rutgers University.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech has
operations in ten countries which include Argentina, Australia, Brazil,
Canada, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S.
TeleTech's eCRM capabilities, including B2B electronic channel management and
database management, help companies inform, acquire, service, grow and retain
their customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 43 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures such as enhansiv; TeleTech's
ability to predict the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of
the Company's clients' products and services. Readers are encouraged to
review TeleTech's 1999 Annual Report on Form 10-K, Quarterly Reports on Form
10-Q, for first and second quarters 2000, and other publicly filed documents
which describe other important factors that may impact TeleTech's business,
results of operations and financial condition. TeleTech undertakes no
obligation to update its forward looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
Company News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations, 720-947-6182,
clairemaledon@teletech.com, or Erika Barnes, Investor Relations,
720-947-6390, erikabarnes@teletech.com, both of TeleTech
Holdings, Inc.
