MORGANTOWN, W.V., Oct. 10 /PRNewswire/ -- TeleTech Holdings, Inc
(Nasdaq: TTEC) one of the fastest-growing global providers of customer
management and B2B infrastructure services, today celebrated the official
grand opening of a 56,000 square foot customer interaction center (CIC) in
Morgantown West Virginia. The fully integrated, Internet-enabled facility is
expected to create approximately 850 jobs within the next year and is
TeleTech's second facility in West Virginia.
TeleTech has hired and trained more than 400 hundred Morgantown residents
to be eCustomerReps,(TM) functioning as a vital link between TeleTech's Global
1000 client base and their customers. The eCustomerReps will also leverage
TeleTech's CyberCare(TM) technology platform that blends customer data from
all sources into one, easy-to-use database.
"Our presence in Morgantown is a result of this community's support," said
Sean Erickson, executive vice president, North American Operations. "As
TeleTech continues to experience significant success and growth, it remains
important for us to expand into areas where we can build mutually beneficial
relationships. The Morgantown CIC will provide us with knowledgeable and
motivated people and we will provide them with state-of-the-art training in a
high tech work environment. TeleTech looks forward to reciprocating the
support throughout a long and successful association with this community."
The Morgantown facility has been operational since April, 2000. TeleTech
opened a 58,000 square-foot CIC in May, 1998 in Moundsville, West Virginia.
The center hired 125 agents initially and has expanded to approximately 500
seats.
"Morgantown is very excited to welcome a company of TeleTech's caliber
into the community," remarked John Snider, executive director, West Virginia
Development Office. "This center is just one of many successes to come for
TeleTech and the city of Morgantown. We are optimistic about the positive
changes coming and we thank TeleTech for bringing a wealth of jobs and other
opportunities to our area."
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech
operates 18,200 Internet-enabled customer interaction center workstations and
employs more than 22,300 people in ten countries. TeleTech's eCRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 42 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-
infrastructure service deployment with premier quality e-customer relationship
management to assure our clients unparalleled success in acquiring, retaining
and growing customer relationships. Information regarding TeleTech Holdings
can be found on the Worldwide Web at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K and Quarterly Reports on Form 10-Q, for first and second quarters
2000, which describe other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc
Web site:
http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.htmlor fax, 800-758-5804, ext. 107907
CONTACT: Elizabeth Johnson, Media Relations of TeleTech Holdings,
Inc., 303-813-4229,
elizabethjohnson@teletech.com; or Bob
Sheppard, Site Director of TeleTech, Morgantown, 304-581-2662,
bob.sheppard@teletech.com
