DENVER, Feb. 15 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a
leading global provider of e-commerce-enabling customer management solutions
(eCRM), today announced the appointment of William Tara to the position of
Chief Information Officer.
William Tara had been a leader in the Global Customer Relationship
Management (CRM) practice at Deloitte Consulting. His experience includes
global e-commerce and CRM systems deployment within telecommunications and
high-tech industries.
He has also led the design and development of healthcare, ERP and
performance management processes and systems on behalf of global clients in
the networking, technology, aerospace and telecommunications industries.
"Bill will focus on leveraging technology to improve internal productivity
and return on capital and drive new ways of delivering our services. We
intend to aggressively seize on the opportunity to leverage technology in all
aspects of our business," said Scott Thompson, TeleTech chief executive
officer and president.
"TeleTech is the leader in the eCRM market space and will garner a
substantial amount of investment by organizations in the coming years," said
Tara. "TeleTech is ideally positioned to partner with companies seeking to
build deep and profitable relationships with their customers."
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. TeleTech operates more
than 11,900 state-of-the-art customer interaction center workstations and
employs more than 16,300 people in nine countries. Its innovative customer
interaction platform, CyberCare(TM), integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. Through 29 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients/partners unparalleled success in
acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: Under its
agreements with its clients, TeleTech generally generates revenue based on the
amount of time TeleTech's personnel devotes to such client's customers;
accordingly, the amount of revenues generated by TeleTech is dependent upon
consumers' interest in, and use of, the client's products and/or services.
TeleTech cannot ensure that its clients' products and/or services will be
commercially successful. Readers are encouraged to review TeleTech's 1998
Annual Report on Form 10-K and 1999 Quarterly Reports on Form 10-Q for the
first, second and third quarters of 1999, which describe other important
factors that may impact TeleTech's business, results of operations and
financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
CONTACT: Michael Klatman, Vice President, Investor Relations,
303-894-7379,
michael.klatman@teletech.com, or Emily Eikelberner,
Manager of Investor Relations, 303-894-7360,
emilyeikelberner@teletech.com, both of TeleTech Holdings, Inc.
