DENVER, Feb. 9 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a
leading global provider of e-commerce-enabling customer management solutions
(eCRM), today announced that Jerold R. Modes has been named senior vice
president of international operations.
Modes was most recently director of business development for Deloitte
Consulting specializing in e-commerce and customer relationship management.
Previously, he founded and led HyperParallel, Inc. a leading developer of data
mining tools acquired by Yahoo! in 1998.
Prior to HyperParallel, Modes co-founded Teradata Corporation, the pioneer
in relational database computer systems. His experience at Teradata ranged
from financial leadership to marketing to head of international operations.
Scott Thompson, chief executive officer and president of TeleTech,
commented, "Jerry will focus heavily on building our international business
and processes and leveraging our expanding global presence on behalf of our
expanding global client base. His extraordinary background as a pioneer in
the data mining industry will help us drive new value into our client
relationships."
"We are at the dawn of an exciting era in business," said Modes. "We now
have the tools and processes for companies to develop deep and enriching
relationships with their customers, but they will need strong partners to
succeed. TeleTech is an ideal partner and I am excited about the value we can
bring to our already strong customer relationships."
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. TeleTech operates more
than 11,500 state-of-the-art customer interaction center workstations and
employs more than 13,700 people in nine countries. Its innovative customer
interaction platform, CyberCare, integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. Through 29 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients/partners unparalleled success in
acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
Statements contained herein regarding TeleTech's new vice president's
ability to help the company expand its global presence, client base, and help
drive value are forward-looking statements that involve substantial risks and
uncertainties. In accordance with the Private Securities Litigation Reform
Act of 1995, following are important factors that could cause TeleTech's
actual results to differ materially from those expressed or implied by such
forward-looking statements: In a competitive marketplace, there is no
assurance that the company can enter new markets successfully. Under its
agreements with its clients, TeleTech generally generates revenue based on the
amount of time TeleTech's personnel devotes to such client's customers;
accordingly, the amount of revenues generated by TeleTech is dependent upon
consumers' interest in, and use of, the client's products and/or services.
TeleTech cannot ensure that its clients' products and/or services will be
commercially successful. Readers are encouraged to review TeleTech's
1998 Annual Report on Form 10-K and 1999 Quarterly Reports on Form 10-Q for
the first, second and third quarters of 1999, which describe other important
factors that may impact TeleTech's business, results of operations and
financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
CONTACT: Michael Klatman, Vice President, Investor Relations,
303-894-7379,
michael.klatman@teletech.com, or Emily Eikelberner,
Manager of Investor Relations, 303-894-7360,
emilyeikelberner@teletech.com, both of TeleTech Holdings, Inc.
