DENVER, April 18 /PRNewswire/ -- TeleTech Holdings, Inc., the leading
global provider of e-commerce-enabling customer management solutions (eCRM)
announced today that Jerold R. Modes has been chosen to lead its Digital
Creators Electronic Intelligence Delivery subsidiary as President.
Modes most recently was senior vice president of international operations.
Prior to joining TeleTech, Modes was director of business development for
Deloitte Consulting specializing in e-commerce and customer relationship
management. Previously, he founded and led HyperParallel, Inc. a leading
developer of data mining tools acquired by Yahoo! in 1998.
Before that, he co-founded Teradata Corporation, the pioneer in relational
database computer systems. His experience at Teradata ranged from financial
leadership to marketing to head of international operations.
"Jerry is the ideal person to lead our Digital Creators business," said
Michael E. Foss, Chief Financial Officer and President, TeleTech Companies
Group. "Jerry has extraordinary experience in shaping and building businesses
to create shareholder value. I fully expect that under his leadership,
Digital Creators will be able to accelerate its already strong growth."
International Data Corp. estimates that one of the main market spaces in
which Digital Creators operates -- eLearning -- is growing today at a compound
rate of 83 percent and will exceed $11 billion by 2003. The market size in
1999 was $1.1 billion. Digital Creators participates in two segments of this
market -- Content and Learning Services -- that account for roughly 90 percent
of the market.
"The market space is enormous and yet there is no dominant player today,"
said Modes. "Digital Creators is today actually one of the bigger players at
the high end and brings extraordinary capabilities to the space. Its six
years of experience doing work for diverse clients has paid off in strong
growth for this business. Given the opportunities we are currently engaged in
and pursuing we believe that revenues can grow dramatically this year."
"Jerry and his team will be singularly focused on growing this business,"
said Scott Thompson, TeleTech president and chief executive officer. "There
is great value in this business that is not reflected in the overall value of
our company. We are determined to find ways to unlock this value for the
benefit of our shareholders," Thompson concluded.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. TeleTech operates
12,000 Internet-enabled customer interaction center workstations and employs
more than 16,300 people. Its innovative customer interaction platform,
CyberCare, integrates the full spectrum of voice and Internet communications,
including custom e-mail response, "chat" and extensive Web co-browsing
capabilities. Through 29 customer interaction centers in the Americas, Europe
and Asia, TeleTech couples high-velocity e-infrastructure service deployment
with premier quality e-customer relationship management to assure our
clients/partners unparalleled success in acquiring, retaining and growing
customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
Statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K, which describes other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.htmlor fax, 800-758-5804, ext. 107907
CONTACT: Emily Eikelberner, Manager of Investor Relations of
TeleTech Holdings, 303-894-7360,
emilyeikelberner@teletech.com
