DENVER, Aug. 8 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), the
leading global provider of eCommerce-enabling customer management solutions,
today announced the appointment of Margot M. O'Dell to the TeleTech Executive
Leadership Team. O'Dell will be TeleTech's executive vice president of human
resources and, starting in January 2001, she will also become TeleTech's chief
Michael E. Foss is currently TeleTech's CFO and president, TeleTech
Companies Group, as well as acting SVP, Human Resources. Foss will remain CFO
until January 2001, when O'Dell will assume the position. At that time, Foss
will continue his role as president of TeleTech Companies Group and focus his
efforts on TeleTech's technology-oriented subsidiaries and strategic
relationships. This includes TeleTech's Insource Solutions(TM) business unit,
the Ford-TeleTech joint venture, Percepta, and two subsidiaries, Digital
Creators, an electronic intelligence delivery provider, and Pamet River, a
strategic marketing firm.
O'Dell comes to TeleTech with more than 14 years of human resources and
finance experience. She will oversee TeleTech's human resources organization,
as well as the company's finance, treasury, real estate and purchasing
Currently, she is senior vice president of finance, Global Network
Operations at Qwest, formerly U S WEST. In this position, O'Dell provided
financial leadership for a multi-billion dollar business unit that was
responsible for a variety of telephony and corporate functions including:
technology, real estate, procurement, fleet operations, customer care centers
and field installations.
O'Dell has also served in the role of vice president of human resources,
employee and retiree services at U S WEST, and as executive director of
corporate benefits. In these roles, O'Dell managed all employee benefits,
human resource systems and communication programs.
"We're thrilled that Margot has chosen TeleTech because her background has
the ideal combination of human resources and finance expertise," said Scott
Thompson, chief executive officer and president, TeleTech Holdings. "Her
addition to the TeleTech Executive Leadership Team will also enable Mike to be
dedicated to the TeleTech Companies Group, which is highly strategic for
TeleTech's future growth and innovation."
"I am excited to be joining TeleTech at a time that the company is growing
substantially and launching several new strategic initiatives," said Margot
O'Dell. "This is a dynamic opportunity and I am looking forward to working
with the TeleTech team to continue to grow the company."
"In order to maximize the significant growth potential we foresee in the
TeleTech Companies Group, it requires my full attention," commented Mike Foss.
"Margot's track record shows that she will be the kind of aggressive leader
that has made TeleTech so successful. With her experience, she will be a very
strong addition to the management team."
O'Dell holds a bachelor of science degree in Business Administration from
the University of Colorado. During her years at CU, she earned several
academic awards and graduated as valedictorian of the School of Business. She
is a Certified Public Accountant in Colorado. O'Dell is Chair of the Colorado
Business Committee for the Arts, an organization that fosters business-arts
partnerships in the state.
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. Its innovative customer
interaction platform, CyberCare(TM), integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. TeleTech operates 15,300
state-of-the-art customer interaction center workstations and employs 19,300
people in nine countries. Through 35 customer interaction centers in the
Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure
service deployment with premier quality e-customer relationship management to
assure our clients/partners unparalleled success in acquiring, retaining and
growing customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
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