DENVER, April 18 /PRNewswire/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), the leading global provider of e-commerce-enabling customer
management solutions (eCRM), today announced the appointment of Larry Kessler
to the position of Executive Vice President Worldwide Sales and Marketing, a
new position.
Kessler brings more than 25 years of global management experience in high
technology corporations. Prior to joining TeleTech, Kessler ran a global
software services company, Cybernettek, which he founded in 1998. Prior to
Cybernettek, Kessler was president and general manager, Asia Pacific for
Verifone, a global provider of portable electronic-payment solutions, which
was acquired by Hewlett Packard in 1998.
Kessler also held various positions at Tandem Computers, including vice
president, finance; vice president, worldwide sales operations; and president
and general manager, Asia Pacific. Additionally, Kessler has an extensive
financial background, having spent more than 18 years with IBM in various
financial management positions.
"Larry is a tremendous addition to our team. He will focus on
consolidating TeleTech's worldwide sales and marketing efforts and expanding
our global presence. Larry has successfully managed global operations for
leading high technology companies, and I believe he will greatly enhance
TeleTech's success through new global client relationships and offering
broadened capabilities to our existing client base," commented Scott Thompson,
TeleTech chief executive officer and president.
"As more and more companies look for a global eCRM solution, TeleTech is
uniquely positioned with its expansive global footprint and exclusive
relationships with leading multinational corporations. Together with the
entire management team, I am confidant we will leverage these assets and
continue to enhance our world-class sales and marketing infrastructure," said
Kessler.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. TeleTech operates
12,000 Internet-enabled customer interaction center workstations and employs
more than 16,300 people. Its innovative customer interaction platform,
CyberCare, integrates the full spectrum of voice and Internet communications,
including custom e-mail response, "chat" and extensive Web co-browsing
capabilities. Through 29 customer interaction centers in the Americas, Europe
and Asia, TeleTech couples high-velocity e-infrastructure service deployment
with premier quality e-customer relationship management to assure our
clients/partners unparalleled success in acquiring, retaining and growing
customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
Statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K, which describes other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.htmlor fax, 800-758-5804, ext. 107907
CONTACT: Emily Eikelberner, Manager of Investor Relations of
TeleTech Holdings, 303-894-7360,
emilyeikelberner@teletech.com
