DENVER, July 11 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a
leading global provider of e-commerce-enabling customer management solutions,
today announced the global release of CyberCare(TM) Financial Services (FS),
an electronic customer relationship management (eCRM) application for the
financial services marketplace.
Jointly produced by TeleTech and SAIC's Broadway & Seymour Group,
CyberCare(TM) FS integrates best-of-breed software, systems integration
capabilities, customer care resources, and business applications. The FS
platform, available around the world, transforms brick-and-mortar financial
institutions to click-and-mortar one-stop shops, allowing customers to
initiate online interactions anytime, anywhere, any way. CyberCare(TM) FS
enables banks, brokerage firms, and insurance companies to provide eCRM
solutions to a customer base increasingly demanding service across multiple
"Part of TeleTech's strategy is to provide eCRM solutions specialized to
our clients' different market needs," said Michael Graham-Hyde, senior vice-
president and chief marketing officer, TeleTech. "CyberCare(TM) FS is one of
a number of industry-focused solutions that TeleTech will deliver over the
next few quarters, particularly for the financial services, telecommunications
and high-tech industries."
Through state-of-the-art sales and service technology, CyberCare(TM) FS
maintains and delivers all transaction opportunities for existing and
prospective customers. The technology features blended voice, email, Web
contact, self-help capabilities, and online agent tools. CyberCare(TM) FS
incorporates this functionality with many financial services-specific
features, including electronic customer profiling, loan origination, account
opening, and opportunity/referral tracking.
All of these features find support in CyberCare(TM) FS's highly scalable
eCRM environment, promoting a channel-independent, customer-centric approach.
The architecture is multi-tired for greater flexibility and scalability.
CyberCare(TM) FS maintains over two dozen interfaces to third party software
systems that are widely used in the financial services industry.
Founded in 1982, TeleTech is the leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. Its innovative customer
interaction platform, CyberCare(TM), integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. TeleTech operates 12,800
state-of-the-art customer interaction center workstations and employs 16,900
people in nine countries. Through 33 customer interaction centers in the
Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure
service deployment with premier quality e-customer relationship management to
assure our clients/partners unparalleled success in acquiring, retaining and
growing customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K and Quarterly Report on Form 10-Q, which describe other important
factors that may impact TeleTech's business, results of operations and
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
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TeleTech Holdings, Inc.