DENVER, Nov. 13 /PRNewswire/ -- TeleTech Holdings Inc. (Nasdaq:
TTEC), one
of the fastest-growing global providers of customer management and B2B
infrastructure services, today announced a sales and marketing alliance with
Ingram Micro Inc.'s (NYSE:
IM) IM-Logistics division in the U.S. The alliance
enables each company to provide their customers with end-to-end CRM and
logistics solutions. Customers in the telecommunications and commercial
high-tech markets can especially benefit from the alliance. IM-Logistics is a
U.S. division of Ingram Micro offering end-to-end logistics services to
manufacturers, e-tailers and brick-and-mortar retailers selling online.
Under the terms of the agreement, IM-Logistics will leverage TeleTech's
software platform and customer interaction management solutions to provide its
thousands of customers with 24-hour worldwide support and marketing
capabilities. This will be delivered in a variety of ways including
telephone, email, fax, co-browse and other Internet-based contact. TeleTech
customers can benefit from IM-Logistics services such as supply-chain and
warehouse management, order fulfillment, transportation, warehouse and credit
management. TeleTech could also expand its market share by leveraging
IM-Logistics significant client base.
"Relationships with IM-Logistics and other best-of-breed partners enable
TeleTech to bring its enhanced eCRM solutions to a larger market around the
world," said Michael Graham-Hyde, chief marketing officer, TeleTech Holdings,
Inc. "TeleTech is actively targeting new market segments within the eCRM
space, and expanding its solution set. By focusing on specialized solutions,
TeleTech is executing on its break-out strategy and aggressively targeting
clients in our key industries."
"TeleTech's ability to provide 24-hour, multi-channel customer support
will round out our customer care offerings, making IM-Logistics the premier in
this space," said Michael Terrell, senior vice president and general manager,
IM-Logistics, Ingram Micro U.S. "TeleTech and IM-Logistics intend to
collaborate on joint sales and marketing opportunities to expand the market
potential of both companies. We have client lists that complement one another
for complete eCRM solutions.
As part of the alliance, the two companies will work together to build
stronger processes that will give the end-user a seamless online buying
experience -- from the moment the buy button is clicked, until the product is
delivered to the customer's door.
The agreement with IM-Logistics is one of several new alliances that
TeleTech has recently formed with best-in-class companies. By leveraging its
strategic alliances, TeleTech provides its Global 1000 clients with
end-to-end, value-added CRM solutions that extend beyond simple customer
service. Through these alliances, TeleTech also has the opportunity to
further enhance its large client base around the world.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech has
operations in ten countries which include Argentina, Australia, Brazil,
Canada, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S.
TeleTech's eCRM capabilities, including B2B electronic channel management and
database management, help companies inform, acquire, service, grow and retain
their customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 43 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures such as enhansiv; TeleTech's
ability to predict the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of
the Company's clients' products and services. Readers are encouraged to
review TeleTech's 1999 Annual Report on Form 10-K, Quarterly Reports on Form
10-Q, for first and second quarters 2000, and other publicly filed documents
which describe other important factors that may impact TeleTech's business,
results of operations and financial condition. TeleTech undertakes no
obligation to update its forward looking statements after the date of this
release.
SOURCE TeleTech Holdings Inc.
Web site: http://www.teletech.com
Company News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: media relations, Elizabeth Johnson, 303-813-4229,
elizabethjohnson@teletech.com, or investor relations, Erika
Barnes, 720-947-6390, erikabarnes@teletech.com, both of TeleTech
Holdings, Inc.
