DENVER, Sept. 27 /PRNewswire/ -- TeleTech Holdings Inc. (Nasdaq: TTEC),
one of the fastest-growing global providers of customer management and B2B
infrastructure services, today announced that Verizon Communications
(NYSE: VZ) has informed them of a change in its CLEC strategy. TeleTech has a
long-term contract with Verizon and the two companies will work together to
find the best way for Verizon to fulfill the terms of the contract given the
change in their strategic direction. Verizon is pursuing options to redirect
TeleTech's business from its CLEC operations to other strategic business
units.
Based on its successful, long-standing partnership with Verizon, TeleTech
does not expect a change in its Verizon business in fiscal year 2000.
TeleTech also announced that it is comfortable with the current range of
analyst expectations for the third and fourth quarter of 2000 and fiscal year
2001.
TeleTech will report its third quarter 2000 earnings on Monday, October
23, 2000.
Investor Conference Call
Management of TeleTech will hold a conference call to discuss today's
announcement at 11 a.m. EDT. Investors can access the call by dialing
913-981-4902. A replay of the conference call will be available by dialing
719-457-0820 (code: 610846), starting at approximately 2 p.m. EDT and will
play for seven days.
TeleTech Profile
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech's
infrastructure incorporates 18,200 Internet-enabled customer interaction
center workstations in ten countries. TeleTech's eCRM capabilities, including
B2B electronic channel management and database management, help companies
inform, acquire, service, grow and retain their customers throughout the
entire relationship lifecycle. Its innovative customer interaction platform,
CyberCare, integrates the full spectrum of voice and Internet communications,
including custom e-mail response, "chat" and extensive Web co-browsing
capabilities. Through 42 customer interaction centers in the Americas, Europe
and Asia, TeleTech couples high-velocity e-infrastructure service deployment
with premier quality e-customer relationship management to assure our clients
unparalleled success in acquiring, retaining and growing customer
relationships. Information regarding TeleTech Holdings can be found on the
Worldwide Web at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K and quarterly reports on Form 10-Q for the first and second quarters
2000, which describe other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.htmlor fax, 800-758-5804, ext. 107907
CONTACT: Kirsten Hamling, Investor Relations of TeleTech
Holdings, Inc., 303-894-7379
