DENVER, March 20 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC),
the leading global provider of e-commerce-enabling customer management
solutions (eCRM), today announced a long-term contract award from NetBank(R).
NetBank, (http://www.netbank.com), is a full-service financial institution, and the
nation's largest federally insured bank to operate exclusively on the
Internet.
TeleTech is providing an end-to-end multi-channel eCRM solution,
encompassing customer acquisition, account maintenance and technical support,
to NetBank's online global customer base. TeleTech seamlessly integrates
e-mail, phone and fax customer interaction capabilities into NetBank's
sophisticated online banking platform. Under the agreement, NetBank will be
extending its customer support hours, enabling customers to contact a live
customer representative in the midst of any banking transaction 24 hours a
day, seven days per week. The extended hours are scheduled to begin Monday,
March 27th.
"NetBank's business is expanding rapidly," says Michael Fitzgerald,
NetBank's president. "We currently provide service to 77,000 customers and
are adding about 5,000 new customers each month. TeleTech was the only eCRM
provider with sufficient speed and scale to meet the demands of our aggressive
growth. TeleTech is helping us execute our customer relationship management
strategy. TeleTech implemented a comprehensive eCRM solution in less than
four weeks -- allowing us to add the functionality, access points and service
standards that our customers expect."
"NetBank is a strong addition to our roster of e-banking clients," says
Scott Thompson, TeleTech CEO. "We have clearly positioned ourselves as the
leading eCRM provider to this space, and look forward to growing our
relationship with NetBank as their e-commerce business continues to expand.
We are committed to creating, growing and optimizing lifetime customer
relationships, which is critical to NetBank's success in the highly
competitive online banking environment."
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. TeleTech operates
12,000 Internet-enabled customer interaction center workstations and employs
more than 16,300 people. Its innovative customer interaction platform,
CyberCare, integrates the full spectrum of voice and Internet communications,
including custom e-mail response, "chat" and extensive Web co-browsing
capabilities. Through 29 customer interaction centers in the Americas, Europe
and Asia, TeleTech couples high-velocity e-infrastructure service deployment
with premier quality e-customer relationship management to assure our
clients/partners unparalleled success in acquiring, retaining and growing
customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
at http://www.teletech.com.
NETBANK(R) PROFILE
NETBANK, Inc. (Nasdaq: NTBK), is a financial services company whose sole
subsidiary, NetBank, Member FDIC, is the first profitable pure Internet bank
in the country, having achieved profitability in the past seven successive
quarters. With more than $1.3 billion in assets and customers in all
50 United States and 20 foreign countries, NetBank is the largest FDIC-insured
bank operating solely on the Internet. In addition to free checking and money
market accounts and certificates of deposits with exceptional interest rates,
NetBank offers its customers the ultimate convenience in banking. Products
and services include free online account access, free unlimited online bill
payment, free checks, unlimited ATM use, VISA(R) Check Card, VISA(R) credit
cards, online brokerage services, mortgage lending, home equity lines and
loans, and business equipment leasing services. NetBank is a member of the
Cirrus, Honor/Star, and AFFN ATM networks.
For more information on NetBank, its products and services, visit the Web
site at http://www.netbank.com, or call 1-888-256-6932.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1998 Annual Report on
Form 10-K and 1999 Quarterly Reports on Form 10-Q for the first, second and
third quarters of 1999, which describe other important factors that may impact
TeleTech's business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
CONTACT: Michael Klatman, Vice President, Investor Relations of
TeleTech Holdings, 303-894-7379,
michael.klatman@teletech.com; or
NetBank Public Relations: Kelly McMahon of Shandwick
International, 212-591-9818,
kelmcmahon@shandwick.com
