DENVER, March 2 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a
leading provider of e-commerce-enabling customer management solutions (eCRM)
today announced a long-term contract award from Electronic Payment Exchange
(EPX). TeleTech will provide multi-channel support to customers of EPX which
is the front-runner in fast, efficient, secure transaction processing,
underwriting services and solutions -- all tailored to meet the needs of e-
commerce.
Through its end-to-end, multi-channel eCRM solution, TeleTech will manage
customer inquiries regarding transactions processed by EPX. EPX customers
will be able to contact a TeleTech e-Rep 24 hours a day, seven days a week via
phone or e-mail. The program will launch in the second quarter of 2000,
initially utilizing approximately 120 e-commerce-enabled customer interaction
center workstations and expanding over the contract term.
TeleTech also entered into a Strategic Alliance/Co-Marketing Relationship
with EPX whereby each party will assist the other in marketing and sales of
their e-commerce solutions capabilities worldwide.
"TeleTech's eCRM solution adds tremendous value to our transaction
processing engine by enabling us to manage the entire customer lifecycle.
TeleTech has been a thought-leader in the e-commerce arena with the
development of its highly scalable and fully integrated eCRM solution. With
its any time, any where, any place philosophy, we are very confident in
TeleTech's ability to optimize customer relationships, and look forward to
working with them on current and future initiatives," commented Ray Moyer,
president of EPX.
"EPX provides its clients with complete, secure processing of e-commerce
transactions significantly faster than other systems currently available.
This alliance with EPX will extend the service we can offer to our e-commerce
clients while providing the highest quality customer management to EPX
clients," commented Scott Thompson, TeleTech chief executive officer and
president.
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated, e-commerce-
enabling customer management solutions (eCRM) for global organizations
predominantly in the telecommunications, financial services, technology,
government and transportation industries. TeleTech operates more than 11,900
Internet-enabled customer interaction center workstations and employs more
than 16,300 people in nine countries. Its innovative customer interaction
platform, CyberCare(TM), integrates the full spectrum of voice and Internet
communications, including custom e-mail response, "chat" and extensive Web co-
browsing capabilities. Through 29 customer interaction centers in the
Americas, Europe and Asia, TeleTech couples a high-velocity electronic
infrastructure with premier customer relationship management to assure its
clients and partners unparalleled success in acquiring, retaining and building
customer relationships.
ELECTRONIC PAYMENT EXCHANGE PROFILE
EPX is an underwriter and processor of credit card and electronic check
payments in ecommerce, bill payment, mail order and telephone order
environments. EPX has developed and operates a proprietary, value added
processing platform which provides real-time internet authorization and
real-time web reporting. EPX currently handles $4.0 billion dollars in
internet transactions and provides services for small and large commercial
customers including many Fortune 500 companies.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: There can be
no assurance that TeleTech will be able to maintain or accelerate its growth
rate, or maintain its profitability. TeleTech's agreements with its clients
generally do not assure that TeleTech will generate a specific level of
revenue, do not designate TeleTech as the client's exclusive service provider,
and are terminable by the clients on relatively short notice. The loss of one
or more of its significant clients, or the loss or delay in implementation of
a large customer management program, could cause quarterly variations in
TeleTech's revenues. There also can be no assurance that TeleTech can build-
out facilities in a timely and economic manner. TeleTech's profitability is
significantly influenced by its customer interaction center capacity
utilization and TeleTech may experience excess peak period capacity when it
opens new or expands an existing customer interaction center or terminates or
completes a large client program. Readers are encouraged to review TeleTech's
1998 Annual Report on Form 10-K and 1999 Quarterly Reports on Form 10-Q for
the first, second and third quarters of 1999, which describe other important
factors that may impact TeleTech's business, results of operations and
financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.epx.com http://www.teletech.com
CONTACT: Emily Eikelberner, Manager, Investor Relations,
303-894-7360,
emilyeikelberner@teletech.com, or Michael Klatman,
Vice President, Investor Relations, 303-894-7379,
michael.klatman@teletech.com, both of TeleTech Holdings, Inc.
