DENVER, Nov. 28 /PRNewswire/ -- TeleTech Holdings Inc. (Nasdaq:
TTEC), one
of the fastest growing providers of customer management and B2B infrastructure
services, today announced an exclusive, long-term agreement with Commonwealth
Bank of Australia's (CBA) European Banking Division in London. The
multi-million dollar agreement underscores TeleTech's ability to provide
robust and scalable solutions to the global financial services industry and
strengthens the company's presence in Europe.
TeleTech's highly skilled service representatives will work with CBA to
sell and service the bank's mortgage offerings. Under the agreement, TeleTech
will also provide the bank with product sales, front end operations support
and ancillary services.
CBA will leverage TeleTech's technology platform to interact with
customers through a variety of channels including e-mail, online chat, Web
co-browse, telephone and fax. TeleTech will service CBA from its Glasgow,
Scotland facility.
"Premier companies such as CBA expect the utmost in customer care, and
TeleTech is able to provide that level of support around the globe," said
Scott Thompson, chief executive officer, TeleTech Holdings, Inc. "We're
pleased to work with CBA because it strengthens our presence in Europe -- an
area in which TeleTech is actively expanding."
"TeleTech's ability to provide a flexible and scalable solution was a key
element in our decision," said Adrian Cosenza, Head of European Banking for
CBA. "CBA understands the importance of customer service and TeleTech
provided a very flexible solution with highly skilled agents to deliver
superior customer service in the provision of our mortgage offering."
TeleTech has a variety of services and products that are specialized for
the financial services industry including skilled eCustomerReps, disaster
recovery and secure, leading-edge technology. Today, TeleTech works with a
significant number of Global 1000 clients in the financial services industry
including a variety of Internet banks, major insurance agencies and other
financial institutions.
TeleTech Profile
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech has
operations in eleven countries which include Argentina, Australia, Brazil,
Canada, China, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S.
TeleTech's eCRM capabilities, including B2B electronic channel management and
database management, help companies inform, acquire, service, grow and retain
their customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 44 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures such as enhansiv; TeleTech's
ability to predict the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of
the Company's clients' products and services. Readers are encouraged to
review TeleTech's 1999 Annual Report on Form 10-K, Quarterly Reports on Form
10-Q, for first, second and third quarters 2000, and other publicly filed
documents which describe other important factors that may impact TeleTech's
business, results of operations and financial condition. TeleTech undertakes
no obligation to update its forward looking statements after the date of this
release.
SOURCE TeleTech Holdings Inc.
Web site: http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: media relations, Claire Maledon, 720-947-6182,
clairemaledon@teletech.com, or investor relations, Erika Barnes,
720-947-6390, erikabarnes@teletech.com, both of TeleTech
