DENVER, Nov. 21 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC
one of the fastest growing providers of customer management and B2B
infrastructure services, today announced a contract with American Express
Brokerage -- a comprehensive online service for investing and financial
planning. TeleTech now provides eCRM solutions to American Express e-commerce
initiatives, American Express Brokerage and American Express Membership
B@nking. The contract further underscores TeleTech's expertise in providing
solutions to the financial services industry -- a key initiative for
TeleTech's strategic growth.
American Express Brokerage provides the tools for online investing that
customers value most, including the ability to open an account instantly, a
broad choice of mutual funds, real-time quotes, comprehensive market research
and personalized customer support. American Express' customers are able to
contact a licensed broker from the American Express Brokerage Web site,
), or via the telephone.
Under the terms of the agreement, TeleTech provides real-time,
personalized assistance for many aspects of American Express's online
brokerage service, including account maintenance, technical support, quotes,
and information on products and services. The eCustomerReps(TM) from TeleTech
who work with American Express are licensed brokers.
"We are very excited about the expansion of our American Express
relationship because it clearly represents our success in executing on our
breakout strategy of providing solutions to the financial services industry,"
commented Scott Thompson, chief executive officer, TeleTech Holdings, Inc.
"We have established TeleTech as a leading eCRM provider to e-banking,
e-brokerage and e-insurance businesses through our contracts with leading
institutions, our ability to rapidly deploy licensed stockbrokers, insurance
agents and 'Cybertellers,' and our sophisticated, multi-channel eCRM
ECRM SOLUTIONS FOR FINANCIAL SERVICES
TeleTech has a variety of services and products that are specialized for
the financial services including CyberCare FS(TM) -- an eCRM platform that
integrates multi-channel customer support, skilled eCustomerReps, disaster
recovery and secure, leading-edge technology. Today, TeleTech works with a
significant number of Global 1000 clients in the financial services industry
including a variety of Internet banks, savings and loan institutions, and
major insurance agencies.
At this time TeleTech does not expect that this announcement will change
guidance previously provided.
AMERICAN EXPRESS PROFILE
American Express is a diversified worldwide travel, financial and network
services company founded in 1850. It is a world leader in charge and credit
cards, Travelers Cheques, travel, financial planning, investment products
insurance and international banking.
Information regarding American Express can be found on the worldwide web
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech has
operations in eleven countries which include Argentina, Australia, Brazil,
Canada, China, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S.
TeleTech's eCRM capabilities, including B2B electronic channel management and
database management, help companies inform, acquire, service, grow and retain
their customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 44 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures such as enhansiv; TeleTech's
ability to predict the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of
the Company's clients' products and services. Readers are encouraged to
review TeleTech's 1999 Annual Report on Form 10-K, Quarterly Reports on Form
10-Q, for first, second and third quarters 2000, and other publicly filed
documents which describe other important factors that may impact TeleTech's
business, results of operations and financial condition. TeleTech undertakes
no obligation to update its forward looking statements after the date of this
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
Company News On-Call:
or fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations, 720-947-6182,
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720-947-6390, email@example.com, both of TeleTech