DENVER, Oct. 26 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq:
TTEC),
the fastest-growing global provider of customer management and B2B
infrastructure services, today announced a contract award from Lehman Brothers
Bank to provide Internet-integrated customer care for its online banking
activities. This agreement is consistent with TeleTech's vertical industry
expansion plans, particularly in the high-growth financial market.
TeleTech's seamlessly integrated customer management solution will
incorporate e-mail, phone and fax customer interaction capabilities into
Lehman's leading-edge banking platform. To complement the bank's offerings,
TeleTech will provide real-time account maintenance, technical support and
general customer support services to online customers.
"Financial services continues to be one of the fastest growing business
units within TeleTech," said Scott Thompson, TeleTech chief executive officer
and president. "Our strategic decision to develop solutions specifically
designed for the e-banking, e-insurance and e-brokerage businesses has allowed
us to establish relationships with several leading financial institutions and
has positioned us as a leading eCRM provider to the space. We are excited to
be working with another leading institution such as Lehman, and we look
forward to building upon our relationship as they expand their online
presence."
ECRM SOLUTIONS FOR FINANCIAL SERVICES
Analysts estimate that the financial services industry will generate more
than $25 billion in revenue by 2004. This creates a significant opportunity
for TeleTech's eCRM solutions and products. As one of the key vertical
markets that TeleTech is aggressively targeting, financial services is an
early adopter of eCRM strategies because financial institutions are quickly
embracing Internet banking business models.
TeleTech has a variety of services and products that are specialized for
the financial services including CyberCare FS(TM) -- an eCRM platform that
integrates multi-channel customer support, skilled eCustomerReps, disaster
recovery and secure, leading-edge technology. Today, TeleTech works with a
significant number of Global 1000 clients in the financial services industry
including a variety of Internet banks, savings and loan institutions, and
major insurance agencies.
At this time TeleTech does not expect that this announcement will change
guidance previously provided.
LEHMAN BROTHERS PROFILE
Lehman Brothers Bank FSB is a subsidiary of Lehman Brothers, the global
investment bank. The Bank provides a full range of community banking services
to individuals in Delaware, as well as consumer financial services and
products, such as mortgage and deposit products, to high-net-worth clients.
Headquartered in Delaware, the Bank is expanding its capabilities through the
Internet to provide banking services nationally, and plans to offer its
products through strategic partnership with retail and financial organizations
throughout the country.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech has
operations in ten countries which include Argentina, Australia, Brazil,
Canada, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S.
TeleTech's eCRM capabilities, including B2B electronic channel management and
database management, help companies inform, acquire, service, grow and retain
their customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 43 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures such as enhansiv; TeleTech's
ability to predict the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of
the Company's clients' products and services. Readers are encouraged to
review TeleTech's 1999 Annual Report on Form 10-K, Quarterly Reports on Form
10-Q, for first and second quarters 2000, and other publicly filed documents
which describe other important factors that may impact TeleTech's business,
results of operations and financial condition. TeleTech undertakes no
obligation to update its forward looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
Company News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations, 720-947-6182,
clairemaledon@teletech.com; or Emily Eikelberner, Investor
Relations, 303-894-7360, emilyeikelberner@teletech.com, both of
TeleTech Holdings, Inc.
