DENVER, Nov. 15 /PRNewswire/ -- TeleTech Holdings Inc. (Nasdaq:
TTEC), one
of the fastest-growing global providers of customer relationship management
and B2B infrastructure services, today announced that is has been awarded a
long-term contract from PeoplePC estimated at $75 million to provide a
comprehensive, international customer care solution. PeoplePC provides a
simple and affordable way for individual consumers and corporations to get
online in order to access and participate in the digital economy. The
agreement underscores TeleTech's ability to deliver world-class eCRM solutions
to companies on a global basis.
TeleTech is currently providing an end-to-end eCRMsolution for PeoplePC's
business-to-business and consumer customers in the United States, Canada,
Mexico and Singapore. The TeleTech solution consists of 24x7 customer care
nationwide, as well as technical support via the telephone and the Internet,
and enrollment services in Singapore.
"PeoplePC prides itself on bringing a simple, affordable and complete
package to businesses and consumers that want to get plugged-in and providing
easy-access customer support brings the entire solution together," said Nick
Grouf, founder and chief executive officer, PeoplePC. "As our company's
global presence expands, TeleTech can continue to provide us with the utmost
in quality customer care around the world. TeleTech's scalable solution and
ability to grow with us globally were important factors in our decision to
work with them."
PeoplePC's US-based clients are serviced from TeleTech's customer
interaction center (CIC) in southern California, and its state-of-the art
facility in Singapore services the Asia-Pacific region. In Canada, TeleTech's
Toronto and Sudbury CICs are being used, and in Mexico, the Mexico City
facility. PeoplePC is also working to expand its customer care solution
further in Latin America. TeleTech's capabilities in Argentina and Brazil are
poised for this expansion.
"PeoplePC is growing significantly each year, and we're pleased that we
can offer them high quality and consistent customer care around the world,"
said Scott Thompson, chief executive officer, TeleTech. "Our ability to
internationally scale the customer care solution to meet our clients' specific
needs, such as a complete end-to-end eCRM solution or a simpler customer
interaction management piece, is one of the reasons TeleTech has been so
successful for the last 18 years. No one else can provide the range of global
customer care solutions that get companies to market quickly with the level of
quality and value the way TeleTech can."
Businesses that operate in multiple countries require their eCRM providers
to have the cultural know-how, seamless technology and operational excellence
that represents their brand well to customers around the world. TeleTech's
presence in 10 countries, its integrated technology infrastructure, and its
ability to offer services in more than 25 languages enables it to provide a
consistent level of high-quality service and technology to its Global 1000
client-base, despite the location.
At this time TeleTech does not expect that this announcement will change
guidance previously provided.
About PeoplePC
PeoplePC's mission is to provide people with a comprehensive online
solution that makes it easier, more convenient and more affordable for people
to participate in the digital economy. PeoplePC offers members a new
brand-name computer system, unlimited Internet access, in-home technical
service and a value-packed online buying community -- all for as little as
$24.95 a month over three years. In addition, PeoplePC provides enterprises
with an integrated solution that scales easily and quickly, requires little
additional infrastructure investment and provides the enterprise's employees,
customers and affiliated parties with the same convenience, quality assurance
and valuable benefits enjoyed by all PeoplePC members. For more information,
visit
http://www.peoplepc.com.
TeleTech Profile
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech has
operations in eleven countries which include Argentina, Australia, Brazil,
Canada, China, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S.
TeleTech's eCRM capabilities, including B2B electronic channel management and
database management, help companies inform, acquire, service, grow and retain
their customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 44 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures such as enhansiv; TeleTech's
ability to predict future revenues and associated costs, as well as the
potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the Company's clients' products
and services. Readers are encouraged to review TeleTech's 1999 Annual Report
on Form 10-K , Quarterly Reports on Form 10-Q, for first, second and third
quarters 2000, and other publicly filed documents which describe other
important factors that may impact TeleTech's business, results of operations
and financial condition. TeleTech undertakes no obligation to update its
forward looking statements after the date of this release.
SOURCE TeleTech Holdings Inc.
Web site: http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations, 720-947-6182,
clairemaledon@teletech.com, or Erika Barnes, Investor Relations,
720-947-6390, erikabarnes@teletech.com, both of TeleTech Holdings
Inc.
