DENVER, Sept. 25 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC),
one of the fastest growing providers of customer management and B2B
infrastructure services announced today the appointment of Luis Mario Bilenky
as president and general manager of the company's rapidly growing Latin
American operations. Bilenky will oversee TeleTech's business in Argentina,
Brazil and Mexico.
"Luis is a tremendous addition to our team," said Scott Thompson, CEO and
president of TeleTech. "His experience in managing fast-paced and rapidly
growing companies in Latin America will match TeleTech's high-growth business
in the region. His proven track record, along with his extensive industry
relationships, will be a great benefit to our client-base and in overall
business expansion efforts."
Prior to TeleTech, Bilenky was the president of StarMedia Interactive
Group, a company providing speakers of Spanish and Portuguese with a complete
selection of Internet services and products. Bilenky oversaw the operations
of StarMedia Network; StarMedia Mobile, the wireless division; and StarMedia
Broadband, the broadband services arm.
Before joining StarMedia, Bilenky served as president and CEO of Fotoptica
Ltda., Brazil's largest photo-optic retail company. Prior to that, Bilenky
served as president and CEO of Blockbuster Video in Brazil, where he launched
the company's operations throughout the country. Bilenky began his career as
a director of marketing for McDonald's Latin America and the Caribbean where
he oversaw operations in 17 countries.
Bilenky replaces Willy Walker who will assume the role of senior vice
president of TeleTech's worldwide strategy and business development. Walker
is credited for developing and growing TeleTech's operations in Latin America.
Under Walker's direction, TeleTech grew from having 250 employees in one
Customer Interaction Center (CIC) in Mexico to more than 4,000 employees in
six CIC's located in Argentina, Brazil and Mexico. Walker is noted for taking
TeleTech from being a small operator in the Latin American market to being one
of the dominant providers of customer relationship management services
throughout the region.
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech
operates 15,300 Internet-enabled customer interaction center workstations and
employs more than 19,300 people in nine countries. TeleTech's eCRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 35 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients/partners unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K and Quarterly Report on Form 10-Q, for first and second quarters
2000, which describe other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
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CONTACT: Elizabeth Johnson, Media Relations, 303-813-4229,firstname.lastname@example.org
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Relations, 720-947-6390, email@example.com
, both of
TeleTech Holdings, Inc.