DENVER, Aug. 31 /PRNewswire/ -- TeleTech Holdings, Inc (Nasdaq: TTEC), one
of the fastest-growing global providers of customer management and B2B
infrastructure services, today announced the appointment of Kirsten Hamling to
vice president of Investor Relations and Corporate Communications. Hamling is
responsible for all of TeleTech's company communications, including investor,
media and public relations.
Hamling comes to TeleTech with more than 13 years of experience in her
field. Most recently, Hamling was the vice president of investor relations
and corporate communications for the nation's 2nd largest ISP, EarthLink. Her
strategic vision effectively positioned EarthLink as a major player in the
Internet space from both a public and financial perspective. Under Hamling's
direction in the communications area, she is noted for taking EarthLink from a
small regional ISP to a national brand, second only to AOL. In investor
relations, Hamling played a significant role in serving as a catalyst in
EarthLink's financial success from the beginning through EarthLink's IPO,
secondary and subsequent stock offerings to a strategic alliance with Sprint,
a merger with MindSpring and most recently, the acquisition of OneMain.com.
While at EarthLink, Hamling was honored as one of PR Week's top 50
individuals in the nation in corporate high tech public relations. Hamling
was recognized as occupying "one of the most visible positions in the high
tech PR space."
"We're very pleased that Kirsten has selected TeleTech and will be part of
our senior management team," said Scott Thompson, CEO and president, TeleTech
Holdings. "Her investor relations and communications leadership, experience
and strategic vision are strong assets that will serve us well as we continue
to aggressively grow our business."
"TeleTech is redefining the way customer management and B2B infrastructure
services are being executed on behalf Global 1000 companies," said Hamling.
"I am thrilled to be joining such a fast-paced and rapidly growing company
that has one of the industry's best management teams and board of directors."
Before joining EarthLink, Hamling served in senior management roles at
Shafer Advertising and Public Relations, where she managed the investor
relations and high tech public relations groups for the firm's San Francisco
office. Prior to joining Shafer, Hamling oversaw Ingram Micro's worldwide
market profile in the B2B industry. This included the implementation of a
number of key areas such as investor relations, corporate communications,
public relations and marketing communications for the rapidly growing
$8.5 billion wholesale provider of technology products and services.
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech
operates 15,300 Internet-enabled customer interaction center workstations and
employs more than 19,300 people in nine countries. TeleTech's eCRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 35 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients/partners unparalleled success in
acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K and Quarterly Reports on Form 10-Q, for first and second quarters
2000, which describe other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
Company News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations, 720-947-6182,clairemaledon@TeleTech.com
, or Emily Eikelberner, Investor
Relations, 303-894-7360, emilyeikelberner@TeleTech.com
, both of
TeleTech Holdings, Inc.