DENVER, Feb. 10 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a
leading global provider of e-commerce-enabling customer management solutions
(eCRM), today announced the appointment of James E. Barlett, chairman,
president and chief executive officer of Galileo International, to its Board
Barlett was elected chairman of Galileo International in 1997, and has
been president and chief executive officer since 1994. Most recently under
Barlett's direction, Galileo bolstered its online presence with the
acquisition of Trip.com, a leading online travel service and technology
provider. Prior to joining Galileo, Barlett served as executive vice
president of Worldwide Operations and Systems for MasterCard International
Corporation, overseeing its global program for innovative technology
Prior to MasterCard, Barlett was executive vice president of operations
for NBD Bancorp, where he managed the redevelopment of core banking systems.
He also directed the development, implementation and operation of the Cirrus
International automated teller switching system, and served as vice chairman
of Cirrus, Inc. Barlett also was a partner with Touche Ross and Co.,
currently known as Deloitte and Touche, managing numerous international
Mr. Kenneth D. Tuchman, TeleTech's chairman of the board, commented,
"Jim's more than 35 years of international management experience in the
information technology industry makes him a strong addition to our Board of
Directors. Jim is widely recognized for his efforts in maximizing the
benefits of the Internet in Galileo's service offerings, and will be an asset
to TeleTech as we continue to broaden our eCRM solution."
Barlett commented, "TeleTech is the leader in customer relationship
management, an area that will be key to business success in the Internet era.
E-Commerce will create increasing demand for TeleTech's eCRM services.
Moreover, the rapidly expanding Internet infrastructure will create new and
interesting ways to deliver those services. I look forward to bringing my
experience to bear to enhance TeleTech's success."
Barlett, age 56, also serves on the board of Korn/Ferry International.
Mr. Barlett earned his bachelor's and master's degrees from the University of
Akron in Ohio.
Founded in 1982, TeleTech is a leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. TeleTech operates more
than 11,500 state-of-the-art customer interaction center workstations and
employs more than 13,700 people in nine countries. Its innovative customer
interaction platform, CyberCare, integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. Through 29 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients/partners unparalleled success in
acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
FORWARD LOOKING STATEMENTS
Statements contained herein regarding TeleTech's new Board member and his
ability to help the company achieve future results are forward-looking
statements that involve substantial risks and uncertainties. In accordance
with the Private Securities Litigation Reform Act of 1995, following are
important factors that could cause TeleTech's actual results to differ
materially from those expressed or implied by such forward-looking statements:
In a competitive marketplace, there can be no assurance that the demand for
TeleTech's services will increase. Under its agreements with its clients,
TeleTech generally generates revenue based on the amount of time TeleTech's
personnel devotes to such client's customers; accordingly, the amount of
revenues generated by TeleTech is dependent upon consumers' interest in, and
use of, the client's products and/or services. TeleTech cannot ensure that
its clients' products and/or services will be commercially successful.
Readers are encouraged to review TeleTech's 1998 Annual Report on Form 10-K
and 1999 Quarterly Reports on Form 10-Q for the first, second and third
quarters of 1999, which describe other important factors that may impact
TeleTech's business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
CONTACT: Michael Klatman, Vice President, Investor Relations,
, or Emily Eikelberner,
Manager of Investor Relations, 303-894-7360,email@example.com
, both of TeleTech Holdings