DENVER, Aug. 29 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC),
the leading global provider of eCommerce-enabling customer management
solutions (eCRM), today announced a long-term exclusive contract with
Netsmart, Inc., a new Online Service Provider (OSP) that enables corporations,
associations and organizations to provide Internet access, customized content
and proprietary applications to their members, employees and customers.
Netsmart(TM) will use TeleTech's innovative customer interaction platform,
known as CyberCare,(TM) to manage all customer inquiries related to inbound
sales, customer care and technical support. CyberCare integrates voice and
Internet communications, including custom e-mail responses, "chat" and
extensive Web co-browsing capabilities.
"This agreement underscores our commitment to providing solutions to the
data and telecommunications industry -- key vertical markets for TeleTech,"
said Scott Thompson, chief executive officer and president of TeleTech
Holdings, Inc. "By incorporating voice, e-mail, chat and co-browse
capabilities, we can help Netsmart increase the depth of their customer care
and handle more consumer inquires."
Netsmart, Inc. was founded in 1998 to help corporations, associations and
organizations expand their Internet presence and better service their
constituents.
"The Internet has now become as important of a business tool as the
computer itself," said Gregory Pasetta, president and chief operating officer
of Netsmart. "TeleTech's CyberCare is one more way for Netsmart to provide
'best in class' customer service for its affiliate partners and their
subscribers."
According to Pasetta, Netsmart selected TeleTech based on the company's
ability to quickly launch highly Internet-integrated customer care solution.
TeleTech is also committed to building leading-edge solutions that meet the
needs for the future generation of customer relationship management.
Netsmart Profile
Netsmart provides turnkey Internet access and information solutions to
corporations, associations and organizations interested in enhancing their
connections to their members, employees and customers. Netsmart enables its
affiliate partners to offer a low cost full-featured online service that is
customized to meet the particular interests and needs of the partners'
constituent audiences. The customized features and content are accessed
through a branded Transportal(TM) (an enhanced online browser), site links and
targeted advertising capabilities. Information regarding Netsmart can be
found at http://www.netsmart.com.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. Its innovative customer
interaction platform, CyberCare(TM), integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. TeleTech operates 15,300
state-of-the-art customer interaction center workstations and employs
19,300 people in nine countries. Through 35 customer interaction centers in
the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure
service deployment with premier quality e-customer relationship management to
assure our clients unparalleled success in acquiring, retaining and growing
customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web
at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K and Quarterly Reports on Form 10-Q, for first and second quarters
2000, which describe other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.htmlor fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations, 720-947-6182,
clairemaledon@teletech.com, or Emily Eikelberner, 303-894-7360,
emilyeikelberner@teletech.com, both of TeleTech Holdings, Inc.
