DENVER, May 5 /PRNewswire/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), the leading global provider of e-commerce-enabling customer
management solutions, today announced an agreement with NorthPoint
Communications (Nasdaq: NPNT). NorthPoint, the leading global broadband
services provider, offers dedicated high-speed Internet access over existing
phone lines using digital subscriber line (DSL) technology.
Through an electronic interface with NorthPoint's industry leading service
delivery and support platform, OSS2000, TeleTech will streamline installations
of next generation products like G.lite. TeleTech will augment NorthPoint's
existing service delivery capabilities by assisting in the provisioning and
scheduling of customer installations, enabling NorthPoint to quickly address
the consumer demand for DSL.
"As G.lite and line sharing enable NorthPoint to reach more of the market
for broadband services, it is critical that we work with leading partners to
provide the highest quality customer service," said Liz Fetter, NorthPoint's
president and chief executive officer. "We are excited to work with TeleTech
to augment our existing customer service and delivery systems and rapidly
scale our service delivery and support."
"TeleTech is proud to align itself with a leader in one of the fastest
growing areas of the telecommunications industry," commented Scott Thompson,
TeleTech's chief executive officer and president. "TeleTech has a proven
track record in meeting the demands of rapidly growing clients, and we look
forward to supporting NorthPoint as its subscriber base continues to grow at a
phenomenal pace."
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. Its innovative customer
interaction platform, CyberCare(TM), integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. TeleTech operates 12,800
state-of-the-art customer interaction center workstations and employs 16,900
people in nine countries. Through 32 customer interaction centers in the
Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure
service deployment with premier quality e-customer relationship management to
assure our clients/partners unparalleled success in acquiring, retaining and
growing customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web
at http://www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K, which describes other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.htmlor fax, 800-758-5804, ext. 107907
CONTACT: Emily Eikelberner, Manager, Investor Relations, of
TeleTech Holdings, Inc., 303-894-7360,
emilyeikelberner@teletech.com
