DENVER, March 10 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC),
the global leader in e-commerce-enabling customer relationship management
solutions (eCRM), today announced it has formed a strategic alliance and
co-marketing relationship with Vitessa Corporation, provider of world-class
infrastructure for distributed e-commerce.
Through the alliance TeleTech has integrated Vitessa's patent-pending "Buy
Button" technology into TeleTech's CyberCare eCRM platform. The companies
will also work on developing synergistic product functionality and will
cross-sell each other's products and services.
"This alliance is a very important step for TeleTech strategically," said
Ken Tuchman, TeleTech chairman. "Vitessa provides a unique solution that
allows any web site to combine content with commerce."
"Vitessa's transaction infrastructure fits seamlessly within our CyberCare
platform and will help us bring new value to our client relationships," said
Scott Thompson, TeleTech president and chief executive officer. "TeleTech is
increasingly seen by our global clients as the leading provider of end-to-end
e-commerce solutions. Having best of breed tools and technologies in our
solution is a key factor."
"Customer service is a critical part of any e-commerce strategy," said
Dave Mullan, Vitessa CEO and founder. "TeleTech is the clear leader in eCRM
outsourcing and is a key component in our strategy to offer a complete,
end-to-end outsourced e-commerce solution for high-traffic portals and
community sites."
VITESSA PROFILE
Vitessa(TM) Corporation provides world-class infrastructure that enables
distributed e-commerce, allowing merchants to "take the store to the
customer." The heart of this infrastructure is the patent-pending Vitessa
Internet Product Code(TM) (VIPC(TM)), a revolutionary technology that allows
any product to be sold anywhere on the Internet and with any type of content,
including online stores and affiliate sites, banner ads, chat rooms, and
email. Vitessa is a privately held company headquartered in Seattle with
offices in San Francisco, New York, Chicago and San Diego. Customers include
NBC, Microsoft Press, TalkCity, Critical Path, SalesLogix, Brain.com, ePods,
and eHow. Investors include Media Technology Ventures, GE Equity, MediaOne
Ventures, Bowman Capital Management, and Vignette Corporation. For more
information visit Vitessa at http://www.vitessa.net.
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated,
e-commerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech
operates more than 11,900 Internet-enabled customer interaction center
workstations and employs more than 16,300 people in nine countries. Its
innovative customer interaction platform, CyberCare, integrates the full
spectrum of voice and Internet communications, including custom e-mail
response, "chat" and extensive Web co-browsing capabilities. Through
29 customer interaction centers in the Americas, Europe and Asia, TeleTech
couples high-velocity e-infrastructure service deployment with premier quality
e-customer relationship management to assure our clients/partners unparalleled
success in acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: There can be no
assurance that TeleTech will be able to maintain or accelerate its growth
rate, or maintain its profitability. TeleTech's agreements with its clients
generally do not assure that TeleTech will generate a specific level of
revenue, do not designate TeleTech as the client's exclusive service provider,
and are terminable by the clients on relatively short notice. The loss of one
or more of its significant clients, or the loss or delay in implementation of
a large customer management program, could cause quarterly variations in
TeleTech's revenues. There also can be no assurance that TeleTech can
build-out facilities in a timely and economic manner. TeleTech's
profitability is significantly influenced by its customer interaction center
capacity utilization and TeleTech may experience excess peak period capacity
when it opens new or expands an existing customer interaction center or
terminates or completes a large client program. Readers are encouraged to
review TeleTech's 1998 Annual Report on Form 10-K and 1999 Quarterly Reports
on Form 10-Q for the first, second and third quarters of 1999, which describe
other important factors that may impact TeleTech's business, results of
operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
CONTACT: Michael Klatman, Vice President, Investor Relations,
303-894-7379,
michael.klatman@teletech.com, or Emily Eikelberner,
Manager, Investor Relations, 303-894-7360,
emilyeikelberner@teletech.com, both of TeleTech Holdings
