DENVER and STOCKTON, Calif., June 5 /PRNewswire/ -- TeleTech Holdings,
Inc. (Nasdaq: TTEC) and The San Joaquin Partnership today announced that
TeleTech is opening a new customer interaction center (CIC) in Stockton,
Calif. that will employ approximately 500 people within the San Joaquin
County, Calif. region. TeleTech, the leading global provider of e-commerce-
enabling customer management solutions, is building the CIC to serve as a
customer support-outsourcing center for Allstate Insurance Company -- a recent
addition to TeleTech's growing list of Fortune 1000 clients.
Working with The San Joaquin Partnership, a non-profit organization
responsible for the area's economic development, TeleTech is seeking hundreds
of customer support agents to represent Allstate during customer interactions.
The agents will work in a modern Web-enabled environment to provide Allstate
customers with the latest in Internet and telephone interaction. Also,
TeleTech is recruiting staff to manage the CIC's facilities and other center
functions. TeleTech provides its employees with a competitive salary,
benefits, and if necessary, training for the California Fire and Causality
Broker-Agent Insurance License. Experience requirements vary, from entry-
level positions to managerial.
"We surveyed several locations seeking the best place for the new CIC, and
thanks to the help from The San Joaquin Partnership, we chose Stockton because
of its phenomenal growth rate and its pool of talented people," said Al
Penland, human resources director, TeleTech. "The training we'll provide the
new employees will open doors for them in functions such as customer support
interaction, project management and insurance. Also, the opportunity to work
with Allstate Insurance is an obvious bonus to people seeking career growth."
The San Joaquin Partnership Organization
The San Joaquin Partnership was a pivotal resource in bringing the
TeleTech CIC to Stockton. The non-profit economic development organization
works for the benefit of the county by attracting new businesses to the area.
Partnership President & CEO Michael E. Locke said, "We promote the
abundance and quality of labor in San Joaquin County and quite often we must
substantiate those claims, especially when a company such as TeleTech intends
to hire hundreds of people. TeleTech wants demonstrated assurances of the
availability and quality, including work ethics, of the local work force."
Locke said the Partnership brought in its Human Resource Support Team to
meet with TeleTech. This team is composed of representatives from the State
Trade and Commerce Agency Employment Training Panel (ETP), CalWORKS,
Employment Development Department (EDD), San Joaquin County WorkNet, San
Joaquin Delta College, California State University Stanislaus - Stockton
campus and the San Joaquin County Office of Education Regional Occupational
Program. He said they effectively presented the San Joaquin County workforce
and training support as capable of fulfilling the needs of TeleTech.
Locke also said the City of Stockton should be applauded for its ability
to meet TeleTech's needs by fast tracking the tenant improvements at the
6221 West Lane location, formerly occupied by Jumbo Sports, to have the
51,427 square foot building ready for a mid-September opening.
He emphasized that TeleTech will begin recruiting and hiring immediately.
New employees will then participate in a paid training and licensing process,
to be held off-site within Stockton, and completed by the September startup.
"New business siting in Stockton has primarily been manufacturing
facilities and distribution warehousing," said Locke. "TeleTech's arrival
presents a new opportunity for people seeking a career, especially with the
employer's complete training and licensing program. We're thrilled to be part
of the team responsible for bringing these options to Stockton."
Interested Applicants
TeleTech will be hiring for the following positions:
-- Senior Sales & Service Professionals
-- Internet Sales & Service Professionals
-- Sales Professionals
-- Service Professionals
-- Technical, Administrative and Managerial Support Professionals
Those who are interested in a position with TeleTech should come by the
Stockton recruiting offices, or mail a resume and salary requirements to:
Suite 227
5250 Claremont Avenue
Stockton CA 95207
TeleTech Profile
Founded in 1982, TeleTech is the leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. Its innovative customer
interaction platform, CyberCare(TM), integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. TeleTech operates 12,800 state-of-
the-art customer interaction center workstations and employs 16,900 people in
nine countries. Through 32 customer interaction centers in the Americas,
Europe and Asia, TeleTech couples high-velocity e-infrastructure service
deployment with premier quality e-customer relationship management to assure
our clients/partners unparalleled success in acquiring, retaining and growing
customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web
at http://www.teletech.com.
The San Joaquin Partnership Profile
The San Joaquin Partnership is a non-profit economic development
corporation assisting business and industry locate into San Joaquin County,
CA. Confidential services are provided without obligation and include site
and facility searches, site location, labor and wage information, demographics
support, project facilitation and community data. Information about the
Partnership can be found on the web at http://www.sjpnet.org or call 1-800-570-5627.
SOURCE TeleTech Holdlings, Inc.; The San Joaquin Partnership
Web site:
http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.htmlor fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Director, Media Relations, TeleTech
Holdings, Inc., 720-947-6182,
clairemaledon@teletech.com; or
Michael E. Locke, President & CEO of The San Joaquin Partnership,
209-956-3380,
mlocke@sjpnet.org
