DENVER, Aug. 23 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC),
the leading global provider of eCommerce-enabling customer management
solutions (eCRM), and PricewaterhouseCoopers, the world's largest professional
services organization, today announced a strategic alliance to offer
world-class eCRM solutions to clients around the world.
Initially, the alliance is focused on delivering fully integrated,
end-to-end eCRM solutions to the financial services sector, an area in which
both TeleTech and PricewaterhouseCoopers have proven experience with some of
the world's leading financial institutions.
PricewaterhouseCoopers' CRM practitioners will leverage TeleTech's core
competencies in developing, integrating, managing and staffing
eCommerce-enabled customer interaction centers. Additionally, TeleTech will
offer PricewaterhouseCoopers' broad strategic consulting practices to its
global client base across its outsource and insource business units. The two
companies are currently collaborating on the development of an enhanced
solution for the financial services industry.
"PricewaterhouseCoopers and its CRM management consulting practice are an
ideal complement to help us deliver eCRM solutions to clients on a global
scale," said Scott Thompson, TeleTech chief executive officer and president.
"Financial services is one of the fastest growing verticals within our
business, specifically in the emerging e-banking, e-brokerage and e-insurance
arenas. Our goal is to accelerate this growth even further by capitalizing on
PricewaterhouseCoopers' global reach and its industry-leading experience in
designing and building eCRM solutions for this market."
"Our relationship with TeleTech gives us the ability to offer clients a
single source for building and managing eCRM solutions and ongoing support on
a global basis," said Dan Hirschbuehler, global leader, CRM/Customer Care, for
the management consulting practice of PricewaterhouseCoopers. "We have worked
with TeleTech on a multitude of projects over the past several years, and we
are very excited to announce the establishment of this alliance."
"Working with PricewaterhouseCoopers opens doors for us worldwide," said
Ken Tuchman, founder and chairman of the board, TeleTech Holdings, Inc.
"Leveraging their expertise in consulting and systems integration will give us
greater reach within the financial services market, ultimately providing us
with greater revenue-generating opportunities."
PricewaterhouseCoopers' Customer Relationship Management (CRM) practice
provides integrated, web-enabled CRM solutions that transform how companies
market, sell and serve their customers. With more than 2,200 experienced CRM
practitioners worldwide, PricewaterhouseCoopers delivers its
Market-Intelligent EnterpriseSM (MIE) vision: aligning the e-enabled front
office with back office strategies and activities to proactively manage
customer information and relationships, develop and integrate multiple sales
and service channels and manage product and service innovation and
time-to-market for sustainable and profitable growth.
PricewaterhouseCoopers (http://www.pwcglobal.com) is the world's largest
professional services organization. Drawing on the knowledge and skills of
more than 150,000 people in 150 countries, we help our clients solve complex
business problems and measurably enhance their ability to build value, manage
risk and improve performance in an Internet-enabled world.
PricewaterhouseCoopers refers to the member firms of the worldwide
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech
operates 15,300 Internet-enabled customer interaction center workstations and
employs more than 19,300 people in nine countries. TeleTech's eCRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 35 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients/partners unparalleled success in
acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: There can be no
assurance that TeleTech will be able to maintain or accelerate its growth
rate, or maintain its profitability. TeleTech's agreements with its clients
generally do not assure that TeleTech will generate a specific level of
revenue, do not designate TeleTech as the client's exclusive service provider,
and are terminable by the clients on relatively short notice. The loss of one
or more of its significant clients, or the loss or delay in implementation of
a large customer management program, could cause quarterly variations in
TeleTech's revenues. There also can be no assurance that TeleTech can
build-out facilities in a timely and economic manner. TeleTech's
profitability is significantly influenced by its customer interaction center
capacity utilization and TeleTech may experience excess peak period capacity
when it opens new or expands an existing customer interaction center or
terminates or completes a large client program. Readers are encouraged to
review TeleTech's 1999 Annual Report on Form 10-K and 2000 Quarterly Report on
Form 10-Q for the first and second quarters 2000, which describe other
important factors that may impact TeleTech's business, results of operations
and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
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or fax, 800-758-5804, ext. 107907
CONTACT: Emily Eikelberner, Investor Relations, 303-894-7360,email@example.com
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, both of
TeleTech Holdings; or Charles Zinkowski, Public Relations of