DENVER, Aug. 17 /PRNewswire/ -- TeleTech Holdings Inc. (Nasdaq: TTEC), the
leading global provider of eCommerce-enabling customer management solutions
(eCRM) today announced a strategic alliance with e-PROFILE(TM) Inc., a
majority-owned subsidiary of Sanchez Computer Associates Inc. e-PROFILE and
TeleTech will jointly develop and deliver eCRM solutions to companies in the
Internet financial services space.
The alliance will leverage TeleTech's customer management solutions,
including its top-quality Customer Interaction Center capabilities around the
world, and its leading-edge eCRM Insourcing(TM) consulting expertise.
e-PROFILE will provide expertise in integrated, end-to-end operations and
technology solutions for Internet-based financial services. The two companies
will jointly deliver comprehensive e-banking solutions that integrate front
and back-end processing, technology solutions and world-class customer
interaction management.
"We're pleased to work with e-PROFILE because they have a proven business
model that's successful in helping banks utilize the Internet," commented
Scott Thompson, chief executive officer and president, TeleTech Holdings, Inc.
"By incorporating TeleTech's customer management expertise, processes and
methodologies into their overall offering, e-PROFILE will have a broader
solution that incorporates the best in eCRM."
"As consumer expectations grow for on-line financial services, customer
care is especially important," said Michael Sanchez, chief executive officer
of e-PROFILE, Inc. "Our clients want a range of customer management options.
With TeleTech, we've found an answer. The breadth of services and solutions
that TeleTech offers will add-value to our end-to-end package for our
customers."
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. Its innovative customer
interaction platform, CyberCare(TM), integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and
extensive Web co-browsing capabilities. TeleTech operates
15,300 state-of-the-art customer interaction center workstations and employs
19,300 people in nine countries. Through 33 customer interaction centers in
the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure
service deployment with premier quality e-customer relationship management to
assure our clients/partners unparalleled success in acquiring, retaining and
growing customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web
at http://www.teletech.com.
About e-PROFILE
e-PROFILE, Inc. is a majority-owned subsidiary of Sanchez Computer
Associates, Inc. e-PROFILE is a vertical services provider (VSP) for the
financial services industry that provides integrated end-to-end operations and
technology solutions that enable top-tier financial services companies to
offer on-line financial services to their customers.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities; TeleTech's ability to predict the potential
volume or profitability of any future technology or consulting sales;
TeleTech's agreements with clients may be canceled on relatively short notice;
and TeleTech's ability to generate a specific level of revenue is dependent
upon customer interest in and use of the Company's clients' products and
services. Readers are encouraged to review TeleTech's 1999 Annual Report on
Form 10-K and Quarterly Reports on Form 10-Q, for first and second quarters
2000, which describe other important factors that may impact TeleTech's
business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site:
http://www.teletech.com
Company News On-Call:
http://www.prnewswire.com/comp/107907.htmlor fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations, 720-947-6182,
clairemaledon@teletech.com; or Emily Eikelberner, Investor
Relations, 303-894-7360,
emilyeikelberner@teletech.com, both of
TeleTech Holdings, Inc.
