WHAT: A senior delegation from Northern Ireland's new government and
Scott Thompson, chief executive officer and president of
TeleTech Holdings, Inc., will make an announcement tomorrow,
Thursday, August 24, 2000 regarding an investment that Denver-
based TeleTech is making in Northern Ireland.
WHEN: Thursday, August 24, 2000
Press briefing at 9:00 a.m. (MDT)
WHERE: Westin Tabor Center
Curtis Room (Mezzanine Level)
1627 Lawrence Street
Denver, Colo. 80525
(303) 573-9100
WHO: Event participants include:
Sir Reg Empey, member of Northern Ireland's new Assembly and
Minister for Enterprise, Trade and Investment. His portfolio
includes fostering investment from North American companies,
particularly those in high-tech software, telecommunications,
electronics and e-business technical and customer support.
Scott Thompson, chief executive officer and president, TeleTech
Holdings Inc., a leading global provider of electronic customer
relationship management solutions (eCRM) which operates 35
state-of-the-art customer interaction centers (CIC) in nine
countries.
James M. Sullivan, chairman and chief executive officer,
SullivanHayes Companies, a Denver-based commercial real estate
and development company. Founder and chairman of the Irish
Community Center.
Four members of the new Northern Ireland Assembly's Economy,
Trade and Industry (ETI) Committee, representing the region's
principal political parties:
Pat Doherty, Sinn Fein Party vice president since 1988 and
member of the Northern Ireland Assembly representing West
Tyrone.
David McClarty, Ulster Unionist Party member of the Ireland
Assembly representing East Londonderry and chairman of the
Coleraine Borough Council Policy and Development Committee.
Alasdair McDonnell, Social Democratic and Labor Party member of
the Northern Ireland Assembly representing South Belfast and
former chairman of the Belfast City Council economic
development subcommittee.
Sean Neeson, Alliance Party leader since 1998 and member of the
Northern Ireland Assembly representing East Antrim.
Bruce Robinson, chief executive, Industrial Development Board
for Northern Ireland, the agency charged with encouraging
overseas investment in Northern Ireland; and acting permanent
secretary of the region's Department of Enterprise, Trade and
Investment.
EDITOR'S NOTE: Due to scheduling requirements for teleconferencing and
satellite broadcast, the announcement and press briefing will begin promptly
at 9 a.m.
VISUAL OPPORTUNITY: A letter of commitment will be signed by the
principals during the media briefing.
ADDITIONAL DETAILS:
Sir Reg Empey is leading the Northern Ireland officials on a business
mission to five North American cities: Washington, D.C. (Aug. 21); Boston
(Aug. 22); Toronto (Aug. 23); Denver (Aug. 24); and San Jose (Aug. 25). The
visit is his first business mission to North America since becoming Minister
for Enterprise, Trade and Investment in November 1999.
The purpose of the mission is to update North American corporate leaders
about recent developments in Northern Ireland regarding the favorable business
and economic climate for companies in the telecommunications electronics,
high-tech software development, customer relationship management and related
e-business sectors.
The participation by representative members of the Northern Ireland
Assembly is historic and offers clear evidence that the ongoing peace process
and formation of the region's locally elected government provide stability and
an overall pro-business environment in Northern Ireland.
World-class North American companies such as Nortel Networks, Raytheon,
Seagate, Liberty Mutual, Stream, Segue, Phone.com, Outsource Laboratories,
Pivotal Corp., and Bombardier Aerospace have recently looked beyond the
headlines and outdated perceptions to find a profitable business location in
Northern Ireland.
The United States is the single largest source of new investment in
Northern Ireland. American companies have invested approximately $4 billion in
Northern Ireland in the past decade.
The Industrial Development Board for Northern Ireland is a government
agency within the Department of Enterprise, Trade and Investment. Its dual
role is to help Northern Ireland companies compete globally by providing a
broad range of expert advice and practical support; and to attract new
international investment to Northern Ireland from manufacturing corporations
and service providers.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech
operates 15,300 Internet-enabled customer interaction center workstations and
employs more than 19,300 people in nine countries. TeleTech's eCRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 35 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity
e-infrastructure service deployment with premier quality e-customer
relationship management to assure our clients/partners unparalleled success in
acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the worldwide web
at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: There can be no
assurance that TeleTech will be able to maintain or accelerate its growth
rate, or maintain its profitability. TeleTech's agreements with its clients
generally do not assure that TeleTech will generate a specific level of
revenue, do not designate TeleTech as the client's exclusive service provider,
and are terminable by the clients on relatively short notice. The loss of one
or more of its significant clients, or the loss or delay in implementation of
a large customer management program, could cause quarterly variations in
TeleTech's revenues. There also can be no assurance that TeleTech can build-
out facilities in a timely and economic manner. TeleTech's profitability is
significantly influenced by its customer interaction center capacity
utilization and TeleTech may experience excess peak period capacity when it
opens new or expands an existing customer interaction center or terminates or
completes a large client program. Readers are encouraged to review TeleTech's
1999 Annual Report on Form 10-K and 2000 Quarterly Report on Form 10-Q for the
first quarter and second quarters 2000, which describe other important factors
that may impact TeleTech's business, results of operations and financial
condition.
CONTACT: Danielle Dascalos, 303-623-8421; or Claire Maledon of TeleTech
Holdings Inc., 720-947-6182
SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.com
Company News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
