IRVINE, Calif., Dec. 18 /PRNewswire/ -- enhansiv today announced an
agreement with Canon ITS to provide an electronic customer relationship
management (eCRM) solution that manages thousands of Canon's e-mail based
interactions. Canon will leverage enhansiv's highly scalable, remote-hosted
CRM solutions to bring blended media capabilities, database management
expertise and centralized infrastructure to Canon's customer interaction
Canon ITS enlisted enhansiv to replace its legacy system that is currently
tracking customers' electronic inquiries related to Canon's Bubble Jet
printers. enhansiv is designing a CRM environment that enables Canon's
customer service representatives to interact seamlessly with their customers.
Phase one of the solution was deployed in only four weeks and is delivered via
the Internet, which enhansiv manages from its world-class data center.
"Today, Canon ITS receives approximately 28,000 e-mails per month related
to the Bubble Jet Printer line and we respond to every customer," said Elliot
Cohen, assistant director of technology and support, Canon ITS. "enhansiv's
e-mail solution will increase our ability to correspond with customers in a
timely manner and gives us a stronger technical infrastructure. Also,
enhansiv's complete ASP offering was attractive because of its centralized,
remote-hosted nature. This solution means we will never have redundant or
contrasting customer information. Overall, the enhansiv solution makes us
more efficient in interacting with our customers."
"We're thrilled to work with Canon ITS because it has such an excellent
reputation in the industry," said Milos Djokovic, chief executive officer,
enhansiv. "Our ability to deploy this solution in just a few weeks
underscores our key benefits, which include fast-time-to-market, low start-up
fees and technical excellence. Also, the remote-hosted nature of our solution
means that companies do not have to manage their CRM environment, which
detracts from their core competencies."
enhansiv offers a highly scalable, Web-centric eCRM technology that
incorporates a leading-edge contact management component with all customer
contact channels, including voice, e-mail, Web chat, Web co-browse, fax,
intelligent voice response, and VOIP (Voice over Internet Protocol) utilizing
centralized remotely hosted automatic call distribution.
In today's market, large enterprises face tremendous challenges
implementing customer-centric strategies because of the inconsistencies and
complexities of disparate CRM platforms across the organization. enhansiv's
technology is designed to address this challenge, providing a cost-effective
solution that delivers speed of deployment across multiple channels, and a
centralized infrastructure. Engineered for maximum scalability, enhansiv's
remote-hosted technology solutions provide enterprises all the latest
technologies without the burdens of tremendous capital expenditures, training
or maintenance of an in-house team.
enhansiv was founded in 2000 with the vision of revolutionizing how
businesses deploy customer relationship management solutions. Companies
benefit from enhansiv's remote-hosted technology solutions and centralized
eCRM infrastructure. enhansiv is unique in the marketplace because it offers
businesses of all sizes a choice in their eCRM, and provides them with a
holistic approach to meeting their strategic eCRM needs. enhansiv delivers
businesses integrated, channel independent, hosted eCRM solutions across a
wide variety of industries. enhansiv markets its products and services under
a strategic marketing arrangement with TeleTech Holdings, Inc. (Nasdaq: TTEC
TeleTech is also a founding investor in enhansiv.
Canon ITS Profile
Canon Information Technology Services, Inc., (Canon ITS) is a joint
venture company for customer support established by Canon Computer Systems,
Inc. and Canon U.S.A., Inc., which is a subsidiary of Canon Inc., (NYSE: CAJ
Servicing the entire U.S. market, Canon ITS supports a broad range of
products, including printers and fax machines, digital and video cameras,
multifunction devices, and other electronic devices. It maintains support
centers in both Virginia and New York.
Web site: http://www.teletech.com
Company News On-Call:
or fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations of enhansiv,