IRVINE, Calif., Oct. 27 /PRNewswire/ -- enhansiv, inc., a TeleTech
(Nasdaq:
TTEC) subsidiary and a leading global provider of customer management
and ASP services, today announced the appointment of Frank Smith to vice
president of operations. Smith is responsible for enhansiv's internal
technology management and deployment, including the development of
technologies that fit into enhansiv's remote-hosted business model.
Smith has more than 15 years experience in information technology. Most
recently, Smith was vice president of technology with Ticketmaster/USAi, the
premier ticketing company in the world. While in that role, Smith was a
design chief for its enterprise-wide eCRM platform integration.
"We are fortunate to have Frank's eCRM expertise to add to our growing
list of talented individuals at enhansiv," said Milos Djokovic, president and
chief executive officer, enhansiv. "He understands the foundations,
complexities and capabilities of the technology we offer and can leverage that
know-how in the deployment of technology for our company. In fact, he's
already implemented a new software solution which has proven useful to our
technology department."
"enhansiv is the natural career step for me," said Smith. "enhansiv is at
the cutting-edge of eCRM with its remote-hosted solutions, and I think the
opportunity for growth is significant. I look forward to using my experience
to deploy eCRM technology solutions that increase the efficiency of enhansiv,
making it a truly 21st century company."
Smith's years in the technology field include work with Lexis-Nexis, the
world's largest on-line legal database service; International Game Technology,
the largest gaming equipment manufacturer worldwide; and Reynolds and Reynolds
Corporation, the largest automotive computer services provider in the United
States.
Smith holds a dual degree in Computer Science and Business Marketing from
Sinclair College.
ENHANSIV PROFILE
enhansiv was founded in 2000 with the vision of revolutionizing how
businesses deploy customer relationship management solutions. enhansiv
benefits companies by allowing them to have a centralized infrastructure for
their eCRM functions offered via remote-hosted technology solutions. enhansiv
is unique in the marketplace, offering businesses of all sizes a choice and
providing clients with a holistic approach to meeting their strategic eCRM
needs. enhansiv is leading the market in delivering businesses integrated,
channel independent, hosted eCRM solutions across a wide variety of
industries. Information regarding enhansiv can be found on the Worldwide Web
at
http://www.enhansiv.com.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for
global organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. TeleTech has
operations in ten countries which include Argentina, Australia, Brazil,
Canada, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S.
TeleTech's eCRM capabilities, including B2B electronic channel management and
database management, help companies inform, acquire, service, grow and retain
their customers throughout the entire relationship lifecycle. Its innovative
customer interaction platform, CyberCare, integrates the full spectrum of
voice and Internet communications, including custom e-mail response, "chat"
and extensive Web co-browsing capabilities. Through 42 customer interaction
centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-
infrastructure service deployment with premier quality e-customer relationship
management to assure our clients unparalleled success in acquiring, retaining
and growing customer relationships. Information regarding TeleTech Holdings
can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures such as enhansiv; TeleTech's
ability to predict the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of
the Company's clients' products and services. Readers are encouraged to review
TeleTech's 1999 Annual Report on Form 10-K , Quarterly Reports on Form 10-Q,
for first and second quarters 2000, and other publicly filed documents which
describe other important factors that may impact TeleTech's business, results
of operations and financial condition. TeleTech undertakes no obligation to
update its forward looking statements after the date of this release.
SOURCE enhansiv, inc.
Web site: http://www.teletech.com
Company News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Elizabeth Johnson, Media Relations, 303-813-4229,
elizabeth.johnson@enhansiv.com
