Corporate Governance

TeleTech fully supports recent initiatives to improve corporate governance along with the recent Sarbanes-Oxley Act.

Information pertaining to TeleTech's governance is available in this section.

The company is managed by our board of directors - operating pursuant to applicable state law, our Certificate of Incorporation and Bylaws. The board has an audit committee, compensation committee, and nominating and governance committee.

Relevant Downloads

Derivative Lawsuit Settlement Notice

Contact the board of directors or any individual director
Board of Directors
c/o Corporate Secretary
TeleTech Holdings, Inc.
9197 South Peoria Street
Englewood, CO 80112

Procedure for reporting a concern to the company
TeleTech provides constituents a process to report concerns about company financial, accounting, or auditing matters for analysis and action by the audit committee of the board of directors.

Reports can be made by contacting www.teletechwehearyou.com or by calling
+1.888.788.0032  in the U.S., or outside the U.S. by calling:

Argentina: Dial 0.800.555.4288 or 0800.288.5288. At the prompt, dial 1.888.788.0032.
Australia: Dial 1.800.881.011 to place calls using Telstra or 1.800.551.155 to place calls using Optus. At the prompt, dial 1.888.788.0032.
Brazil: Dial 0.800.890.0288 or 0.800.888.8288. At the prompt, dial 1.888.788.0032.
Canada and Canada TeleTech@Home: Dial 1.888.788.0032.
Costa Rica: Dial 0.800.011.4114. At the prompt, dial 1.888.788.0032.
Hong Kong: Dial 800.96.1111 or 800.93.2266. At the prompt, dial 1.888.788.0032.
Malaysia: Dial 1.800.80.0011. At the prompt, dial 1.888.788.0032.
Mexico: Dial 01.800.288.2872 or 001.800.462.4240. At the prompt, dial 1.888.788.0032.
New Zealand: Dial 000.911. At the prompt, dial 1.888.788.0032.
Philippines: Dial 105.11. At the prompt, dial 1.888.788.0032.
Singapore: Dial 800.011.1111 or 800.001.0001. At the prompt, dial 1.888.788.0032.
South Africa: Dial 0.800.99.0123. At the prompt, dial 1.888.788.0032.
Spain: Dial 900.99.0011. At the prompt, dial 1.888.788.0032.
U.K. and U.K. TeleTech@Home: Dial 0.800.89.0011 or 0.500.89.0011. At the prompt, dial 1.888.788.0032.
U.S. and U.S. TeleTech@Home: Dial 1.888.788.0032.

Relevant Download

Code of Conduct

Policy
TeleTech's Code of Conduct establishes the standards that apply to the manner in which our employees conduct business, and reinforces TeleTech's long-standing commitment to integrity and ethics in providing services and products to our customers.

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Code of ethical conduct for financial managers

Policy
TeleTech has adopted a code of ethical conduct for financial managers that is intended to underscore the important and elevated role that its financial managers play in corporate governance.

TeleTech acknowledges that each of these managers is uniquely capable and empowered to ensure that stakeholders' interests are appropriately balanced, protected, and preserved. Each member of TeleTech's worldwide finance organization at the director level and above will be asked to sign the code of ethical conduct for financial managers.

Procedure
The form of TeleTech's code of ethical conduct for financial managers is available as an exhibit following this policy and procedure. All finance employees at the director level and above will be asked to sign the code of ethics for financial managers upon hiring or promotion and annually thereafter.

The executive assistant to the CFO (the CFO's EA) will be responsible for gathering and maintaining these documents. Each of the CFO's direct reports will be responsible for notifying the CFO's EA when a new employee at the director level or above is hired or when someone is promoted to the director level. Additionally, on a quarterly basis the CFO's EA will distribute a list of all those employees who have submitted a signed code of ethical conduct to each of the CFO's direct reports. The CFO's direct reports are responsible for reviewing the list to ensure it is up to date and should notify the CFO's EA of any omissions. These forms should be updated annually by signing a new form that will be distributed by the CFO's EA.

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