TeleTech fully supports recent initiatives to improve corporate
governance along with the recent Sarbanes-Oxley Act.
Information pertaining to TeleTech's governance is available in
this section.
The company is managed by our board of directors - operating
pursuant to applicable state law, our Certificate of Incorporation
and Bylaws. The board has an audit committee, compensation
committee, and nominating and governance committee.
Relevant Downloads
Derivative Lawsuit Settlement Notice
Contact the board of directors or any individual
director
Board of Directors
c/o Corporate Secretary
TeleTech Holdings, Inc.
9197 South Peoria Street
Englewood, CO 80112
Procedure for reporting a concern to the
company
TeleTech provides constituents a process to report concerns about
company financial, accounting, or auditing matters for analysis and
action by the audit committee of the board of directors.
Reports can be made by contacting www.teletechwehearyou.com
or by calling
+1.888.788.0032 in the U.S., or outside the
U.S. by calling:
Argentina: Dial 0.800.555.4288 or
0800.288.5288. At the prompt, dial 1.888.788.0032.
Australia: Dial 1.800.881.011 to place calls
using Telstra or 1.800.551.155 to place calls using Optus. At the
prompt, dial 1.888.788.0032.
Brazil: Dial 0.800.890.0288 or 0.800.888.8288. At
the prompt, dial 1.888.788.0032.
Canada and Canada TeleTech@Home: Dial
1.888.788.0032.
Costa Rica: Dial 0.800.011.4114. At the prompt,
dial 1.888.788.0032.
Hong Kong: Dial 800.96.1111 or 800.93.2266. At
the prompt, dial 1.888.788.0032.
Malaysia: Dial 1.800.80.0011. At the prompt, dial
1.888.788.0032.
Mexico: Dial 01.800.288.2872 or 001.800.462.4240.
At the prompt, dial 1.888.788.0032.
New Zealand: Dial 000.911. At the prompt, dial
1.888.788.0032.
Philippines: Dial 105.11. At the prompt, dial
1.888.788.0032.
Singapore: Dial 800.011.1111 or 800.001.0001. At
the prompt, dial 1.888.788.0032.
South Africa: Dial 0.800.99.0123. At the prompt,
dial 1.888.788.0032.
Spain: Dial 900.99.0011. At the prompt, dial
1.888.788.0032.
U.K. and U.K. TeleTech@Home: Dial 0.800.89.0011
or 0.500.89.0011. At the prompt, dial 1.888.788.0032.
U.S. and U.S. TeleTech@Home: Dial
1.888.788.0032.
Relevant Download
Code of Conduct
Policy
TeleTech's Code of Conduct establishes the standards that apply to
the manner in which our employees conduct business, and reinforces
TeleTech's long-standing commitment to integrity and ethics in
providing services and products to our customers.
Relevant Download
Code of ethical conduct for financial
managers
Policy
TeleTech has adopted a code of ethical conduct for financial
managers that is intended to underscore the important and elevated
role that its financial managers play in corporate governance.
TeleTech acknowledges that each of these managers is uniquely
capable and empowered to ensure that stakeholders' interests are
appropriately balanced, protected, and preserved. Each member of
TeleTech's worldwide finance organization at the director level and
above will be asked to sign the code of ethical conduct for
financial managers.
Procedure
The form of TeleTech's code of ethical conduct for financial
managers is available as an exhibit following this policy and
procedure. All finance employees at the director level and above
will be asked to sign the code of ethics for financial managers
upon hiring or promotion and annually thereafter.
The executive assistant to the CFO (the CFO's EA) will be
responsible for gathering and maintaining these documents. Each of
the CFO's direct reports will be responsible for notifying the
CFO's EA when a new employee at the director level or above is
hired or when someone is promoted to the director level.
Additionally, on a quarterly basis the CFO's EA will distribute a
list of all those employees who have submitted a signed code of
ethical conduct to each of the CFO's direct reports. The CFO's
direct reports are responsible for reviewing the list to ensure it
is up to date and should notify the CFO's EA of any omissions.
These forms should be updated annually by signing a new form that
will be distributed by the CFO's EA.
Relevant Download
