Kenneth D. Tuchman is a pioneer in modern business
process outsourcing practices. He founded TeleTech in 1982 and
has built the company into a leading authority on complex
relationship management.
TeleTech was the first firm to depart from the traditional model
of the teleservices industry to focus on the more expansive concept
of strategy and execution across the entire customer
lifecycle.
Tuchman's unique understanding and perspective on the importance
of the customer as a strategic asset fuels TeleTech's culture of
innovation and commitment to excellence. Ultimately, this
revolutionizes the industry through the development of progressive
front-to-back-office products and services that truly maximize
customer interactions.
Tuchman has served as chairman of the board of directors and chief
executive officer for TeleTech continually since its formation.
Today, TeleTech is a leading global provider of relationship
lifecycle and business process services and continues as the
foremost innovator in the business process outsourcing
industry.
