The rate of innovation in the technology industry is staggering. Savvy customers are demanding faster speeds, more features, and intelligent software. It is no surprise that the technology industry has moved beyond just providing tech support to their customers. Today, customer relations can involve:
- Customized ecommerce sites,
- Multi-touch e-mail campaigns,
- Cloud-based information delivery and storage, and
- Multichannel support through voice, e-mail, chat, SMS text, and social media.
By reaching out to customers through new media and social communities, companies are discovering powerful ways to grow their brand share. TeleTech's solutions provide the integrated customer care and sales practices that technology companies use to acquire, retain, and grow customers. These practices will ultimately lead to greater customer loyalty, reduced risks, and increased revenues.