Technology

When a leading internet service provider experienced overnight success and urgent customer service and sales challenges, Revana launched three new sales channels in four weeks and delivered $5M in revenue.

Logitech partnered with TeleTech to improve their customer experience and increased their Net Promoter score by 70 percent.

A consumer electronics company asked TeleTech to increase its online sales. Associates proactively invited website shoppers to engage in online chat conversations about their purchases and doubled the average revenue per order.

An integrated systems provider asked TeleTech to generate sales leads. TeleTech delivered more than double the number of qualified leads than expected and exceeded revenue growth goals by 105 percent.

A large U.S. technology company wanted to see if TeleTech could reduce the average handle time (AHT) on tech support calls routed into the Philippines. At the same time, the company wanted each of these technical issues to be resolved on the fi rst call. TeleTech's Process Improvement (PI) team was engaged to discover the root cause of this business challenge, and provide recommendations and resolutions.

TeleTech's online click-to-chat services were implemented to help customers purchase built-to-order notebook computers from a global technology company. The average online order increased by $600, and sales increased from $100,000 to $450,000 in just one month.

A multinational technology retailer asked TeleTech to improve their website's ability to act as a self-service customer support tool. Within four months, self-help technology answered 87 percent of customer questions, and each month 5,000 customer inquiries were addressed by online resources.

The stories of six companies demonstrate how TeleTech architects and delivers competitive advantage in the technology and information services industry.