SEASONAL BEST PRACTICES
Welcome to the Holiday Retail Readiness Center
Prepping for the holiday season isn’t what it used to be. New channels.Changing buyer behavior. More complicated interactions:
SEASON STARTS EARLIER
In 2015, 40 percent of consumers had begun their
holiday shopping by Halloween.
IT’S GETTING HARDER TO
GET SHOPPERS INTO STORES
More than 103 million people shopped online over thefour-day Thanksgiving weekend last year, compared to fewer than 102 million in-store shoppers.
SHOPPERS ARE WARMING
UP TO BUYING THROUGH MOBILE
Mobile-enabled sales will reach $2.05 billion by 2020, upfrom $1.44 billion in 2015.
MEAN MORE SERVICE PROBLEMS
“Out of stock” product rates were more than double thenormal rate during Cyber Monday 2015.
You need to be ready early, able to move flexibly across channels, and equipped to handle a growing volume of customer service issues. We’ve created this Holiday Retail Readiness Center to provide you with the insights and best practices on how to prepare. The countdown is on!
2016 Holiday Retail Readiness Plan
Whether your customers shop online, in store or both, you need to be ready. The 2016 Holiday Retail Readiness Plan provides you with a game plan for holiday season success.
Lessons Learned: Four Retail Trends for 2016
Following last year's holiday rush, our retail experts took stock of results, evaluated best practices, and began to think about 2016. To help you plan effectively, here are four major retail trends from 2015 that are having an even bigger impact this year.
Success Begins at Home
Home agents can be a "secret weapon" for meeting seasonal demand and flexibly managing the workforce. TeleTech's at-home Resource Center provides details on what you need to consider when thinking about at-home care.
Ready for Cyber Monday? Digital sales jumped 23 percent last year, with mobile soaring 53 percent to nearly $1B. To keep customers engaged and drive increased sales conversions, your sales chat capabilities must be prepared to meet consumer demands. Learn requirements, to-dos, and best practices to super-charge your chat.