Accelerating the Member Journey at CareFirst

Welcome. As a leader in customer experience, TeleTech recognizes the unique commitment that CareFirst has for its members among health insurers.

For more than 20 years, TeleTech has partnered with leading payers to orchestrate superior member experiences that drive measurable impact. We share your vision for a member-centric healthcare future, and are pleased to offer you resources that will help you on your journey

As the market has shifted, we’ve partnered with forward-thinking health insurers to innovate around exciting opportunities and challenges. CareFirst is on the leading edge, implementing a series of member-centric initiatives to adapt to the digital age. TeleTech’s integrated capabilities will accelerate these efforts and move CareFirst closer to achieving strategic objectives:

  • Identify and convert prospects into long-term members.
  • Deliver superior member experiences to retain members longer.
  • Apply leading-edge processes and technologies to drive efficiencies.
  • Ensure compliance throughout the member journey.

See how we’re aligned in our thinking. Download the eBook, customized for CareFirst.


Resources and Insights to Deliver Results

TeleTech orchestrates superior customer experiences, engages members, and drives growth at 7 of the top 10 U.S. Health Plans. We deliver results for Blue Plans in more than 20 states.

This deep experience – combined with the expertise of our Healthcare Practice – has generated thought leadership, best practices, and real-world examples that will help you on your member-centric journey.

Explore our payer
resource center


Ready to launch healthy customer experience results?

our Team