The competitive landscape for payers will never be the same. Healthcare providers are entering the insurance business, insurers are developing provider practices and in the meantime the Affordable Care Act has brought millions of new members into the mix. This convergence of disruptive forces is driving a consumer-centric model that is unfamiliar and challenging. Systems and processes designed for large group support need to be transformed to new models focused on understanding and meeting individual member’s needs.

We help payers identify, develop and grow lasting relationships with a member-centric approach:

  • Acquisition: We employ the latest in Search Engine Optimization and digital marketing to help clients acquire new members by becoming visible in an increasingly noisy digital world. The benefits include: higher marketing ROI, compressed lead to close time and deeper customer engagement.
  • Member Services: From member enrollment and claims, to administration and on-boarding services, we provide the processes, technology and licensed associates needed to move quickly and effectively. Our Medicare services are designed to help plans gain or maintain a high CMS Five Star rating.
  • Member Management: Our analytics and consulting expertise increases individual member value through predictive modeling, life cycle mapping, and personalized touch points based on member segmentation.

For more information please view our brochure or visit the Open Enrollment Center.

Our solutions help companies with:



Improve Search Engine Optimization
by 20% to acquire new members
in the digital environment

Member sales acquisition
services to compress lead
to close cycle



Member enrollment services with
licensed benefit associates

On-boarding services for
first time member touch points

Member care

Member experience business
process transformation

Claims information customer care services

Outreach and campaign services
to maintain customer engagement

Provider services



Customer journey maps and
investment strategies to drive higher
LTV of your member segments

Design segment-based treatment
strategies for your member base

Interaction analytics to drive
insight: Call prediction and Customer
churn modeling

Multichannel technology that
can optimize product silo design


Are you ready to Humanify your customer experience?

Contact us



TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.

For General Inquiries

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India