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Government Consulting Services

Our consulting services team will partner with your organization to help you identify areas for rapid, sustainable improvement.

Citizen-Centric Strategies

From insight to deployment, our government experts constitute an integrated value chain. They unite local knowledge with global experience and best practices for citizen-centric and social transformations. Our experts have developed and applied state-of-the-art, constituent-specific strategies and citizen-centric management tools and techniques for the public sector. The goal: use public sources more effectively to build targeted development environments.

Learning Innovation

Our Learning Innovation solutions are designed to help improve employee operational performance. We bring together our customer-centric methodology with innovative learning and organizational techniques to provide the strategy, curriculum and technology to create a culture that continuously delights citizens and delivers value to the public sector. From talent development to performance management, our Learning Innovation capabilities provide government organizations with the strategy and tools they need to build, train, manage and continuously improve citizen satisfaction and reduce costs.

 

Featured Governmnent Solution Consulting Case Study

State Agency Removes Barriers

One state's department of insurance enlisted us to create a strategy and implementation roadmap to improve the customer experience provided by its Consumer Health division. The result?

  • Consolidated seven customer service hotlines into one
  • Measured monthly call resolution efficiencies
  • Hired employees in charge of quality, reporting, bilingual interactions

Learn more

 

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