Banks, insurance companies, and other financial institutions have experienced unprecedented strains as a result of global economic turmoil, the new regulatory era, and plummeting customer confidence and trust. Asset managers, retail bankers, and financial business leaders are seeking new avenues to serve and engage customers in order to develop sustainable operating models for long-term value and profitable growth.
TeleTech helps financial companies turn adversity into opportunity with customer-centric strategies, multichannel e-business services and exceptional customer interactions that mitigate risk and deliver bottom-line results. TeleTech assists:
- Financial organizations create strategies and processes for personalized service and sales
- Banks leverage technology for online and mobile services, social media engagement and more
- Lenders build operations that flexibly respond to volatile environments
With strategic consulting, technologies, and services for every stage of the customer life cycle, TeleTech delivers superior customer experiences that drive shareholder value for financial companies.
TeleTech's areas of expertise include:
- Retail banking
- Credit card customer care, acquisition, and cross-sell programs
- Loan application and payment processing
- Life, health, property, and casualty insurance
- Investment and securities
See what customers expect in the financial industry