In the communications and media industry, customer retention is critical. Wireless, broadband, satellite, and cable companies must engage customers and build loyal relationships in order to retain households, up-sell customers, and cross-sell services. Business leaders are aggressively looking for new ways to increase market penetration, strengthen revenue, and deliver greater value to customers.
TeleTech empowers communications companies to design, build, implement, and manage superior customer experiences in order to dramatically increase customer retention and generate more revenue. TeleTech helps:
- Wireless companies expand prepaid account business
- Satellite and cable television providers sell more bundled services
- Traditional phone companies develop new revenue streams
With strategic consulting, technologies, and services for every stage of the customer life cycle, TeleTech delivers superior customer experiences that drive shareholder value for communications and media companies.
See what customers expect in the telecome industry