Communications, Media and Technology

Communications

What does it take to keep customers engaged with your brand?

Demanding customers and a complex technological marketplace make it difficult for a company to compete. Customers spend more time online searching for relevant and local information to make decisions in their customer journey. What does it take to keep customers engaged with your brand when the next shiny object catches their eye? We know that high-tech companies must continually evolve to deliver new engagement strategies that translate into revenue and positive brand Communications providers are facing an explosion of customer demand for content and connectivity – delivered on any device, right now.

The competitiveness of traditional wireless/wireline telcos, cable MSOs and Over the Top disrupters has created an environment where the quality of the customer experience is now a significant factor to differentiate products and services to attract, retain and grow customers. We design a customer-centric strategy using customer analytics, advanced technology platforms and uniquely developed operations and human capital programs. We deliver visibility into the customer journey that companies need, and improve the processes and technology at key journey moments to grow your customer base and increase customer satisfaction and loyalty.

For companies that can capitalize on every customer moment, the customer experience becomes the greatest growth opportunity. Using a combination of strategy, technology, analytics and human interaction, we help our clients develop great customer experiences. experiences. Our technology industry practice is designed to help. Across the customer life cycle, we provide the strategy, technology and operations to provide a customer experience that is as leading edge as your next innovation.

View Communications case studies here.

 
 

Are you ready to Humanify your customer experience?

Contact us

 
 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
NEWS