Communications and Media

Instead of a standalone social media strategy, companies must develop a customer-centric social engagement strategy that is aligned with overall corporate and marketing objectives.

When a web-based video calling company was ready to enter the U.S. market, TeleTech was selected to drive their new sales initiative. The program implemented a research-based lead generation strategy and secured 133 percent more new customers per month.

A wireless communications company needed to implement an inside sales team, up-sell and cross-sell to existing customers, and retain at-risk customers. TeleTech helped the company increase customer acquisitions by 87 percent and increase revenue per user by 130 percent.

A large U.S. wireless company wanted to increase the rate of fi rst call resolution (FCR) while simultaneously reducing average handle time (AHT) across all customer care operations. TeleTech's Process Improvement (PI) team elected to use this challenge as a Six Sigma white belt opportunity to devise a solution.

One of the largest wireless communications providers wanted to retain their most valued customers before they were lured away by the competition. After TeleTech implemented a customer retention program, customers were 56 percent more likely to upgrade service plans.

A top U.S. cable operator was disappointed in the vendor that managed their inbound sales calls and click-to-chat sales conversations, so they switched to TeleTech. Within the first 90 days, TeleTech outperformed the other vendor in every key category and generated $223,500 in revenue.

A mobile broadband services company wanted to create a voice and chat sales team without investing in internal infrastructure and straining resources. TeleTech converted 25 percent of all conversations into sales, secured higher monthly subscriber fees and decreased the cost per order by $5.  

A major cable provider needed to consolidate online sales and services to create a seamless customer experience and maximize revenue. Using a TeleTech online chat solution, the company generated more than $5 million in additional revenue.

What if your marketing tactics automatically adapted to your prospects' behavior? What if technology could customize sales offerings and content based on personal profiles and instantly shift strategies based on a prospect's activity history? Tomorrow's revenue generation strategies are available today.