Even with the sluggish economy, the hypercompetitive auto industry is starting to make a comeback. As sales are picking up, customer relationships are playing a significant role in enhancing outcomes for automotive brands. Successful dealerships and automakers are competing on price, but they are also using the service experience as an important differentiator. Top-level automotive executives are increasing their market share with innovative strategies that strengthen customer relationships and build long-term customer loyalty and trust.
For more than 20 years, TeleTech has represented leading automotive brands around the world. By partnering with TeleTech, automotive companies can design, build, implement, and manage superior customer experiences, so they can stimulate repurchases and leapfrog competitors. TeleTech helps:
- Dealerships create and execute data-driven strategies that engage customers, meet marketing objectives, and maximize the lifetime value of each customer
- Managers define customer groups and provide a personal and proactive approach to sales and service
- Manufacturers align supplier and distribution strategies with dealership needs using roadmaps to customer centricity, as well as technology for mobile and online self-services
With strategy experts, technologies, and services for every stage of the customer life cycle, TeleTech delivers exceptional customer experiences that drive sustainable growth for automotive companies.
See what customers expect in the auto industry