The private sector's commitment to building engaging relationships with consumers is having a permanent impact on the way citizens view their government. Reduced budgets, greater transparency and an increased demand for services means the public sector needs to be proactive and innovative to meet the expectations of their constituents.
Our team has experience building engaging customer relationships for some of the most successful companies in the world’s most competitive industries. To help the public sector meet the changing needs of its constituents, we have translated best practices from the business world into a suite of services that balance frictionless experiences with efficiency. Whether you work for a federal, state or local entity, our government experts will work with you to design and deliver secure solutions that will lead to higher citizen satisfaction.
Our services include:
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This agency’s customer relationship management system was outdated, had minimal reporting ability, and did not enable email or phone integration. To complicate matters, the proprietary design could not be upgraded. We developed a comprehensive CRM solution and completed a seamless migration that improved communications, reporting and data security.
RT @CMSGov: Most #Medicare beneficiaries satisfied/very satisfied w avail Medicare info http://t.co/GMuZ2yzsUR #KeepingUSHealthy http://t.c...
Anticipating awkward silence with the family this #4thofJuly weekend? Talk healthcare: http://t.co/HUfQk3Eoqm
"The ruling puts into perspective how important this law is." -Nathan Auldridge and others react to #KingVBurwell: http://t.co/LncWxTYpQM
RT @StopBullyingGov: Kind words can go a long way. Thank a friend today for standing by your side during a difficult time. http://t.co/5Sla...
RT @KevinCGriffis: Need a few Obamacare talking points for the holiday weekend? We've got you covered: http://t.co/Q5LC6OA9Hy #ACAisWorking
Study finds no benefit to #EHRs for stroke care http://t.co/6WuHQ5aOYC << Research serves as "wake-up call"
Turning 26 this year? Join the #BornIn89 club and find out what happens to your health care: http://t.co/ezDFPRs8Gh