The private sector's commitment to building engaging relationships with consumers is having a permanent impact on the way citizens view their government. Reduced budgets, greater transparency and an increased demand for services means the public sector needs to be proactive and innovative to meet the expectations of their constituents.
Our team has experience building engaging customer relationships for some of the most successful companies in the world’s most competitive industries. To help the public sector meet the changing needs of its constituents, we have translated best practices from the business world into a suite of services that balance frictionless experiences with efficiency. Whether you work for a federal, state or local entity, our government experts will work with you to design and deliver secure solutions that will lead to higher citizen satisfaction.
Our services include:
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This agency’s customer relationship management system was outdated, had minimal reporting ability, and did not enable email or phone integration. To complicate matters, the proprietary design could not be upgraded. We developed a comprehensive CRM solution and completed a seamless migration that improved communications, reporting and data security.
RT @DrFriedenCDC: Addressing Rx opioid overdose is a top priority for CDC. We appreciate the support of @HHSGov & @SecBurwell's initiative.
RT @DrFriedenCDC: CDC working w/@HHSgov, @SAMHSAgov, @ONC_HealthIT, @US_FDA, @NIDAnews, @HRSAgov & others on @SecBurwell initiative to redu...
RT @Miss_Lev_y: Thank you Scott Kratz for bringing @BGOV employees up to speed on the #11thStreetBridgePark project #Anacostia http://t.co/...
RT @YoungInvincible: A3: You'll likely have until April 30th, but your best bet is to #GetCovered now! #TaxHealth
RT @YoungInvincible: A5: Most people who don't have health insurance can #GetCovered for $100/month or less, so check out your options! #Ta...
RT @HRSAgov: Now that you #GotCovered - learn more about how to use your health insurance in 2015! #Coverage2Care http://t.co/OdU5Gv7H1J